[flip]

Last night I lost access to voicemail using the phone or website and experienced the following additional issues:

1. Both of Viatalk's toll-free 888 support phone numbers did not ring
2. The Viatalk website was not accessible beyond the home page.
3. Viatalk phone service was sporadic, requiring frequent rebooting of routers

This morning the toll-free numbers worked, but

1. priority service callers were not identified as such on the Viatalk phone system.
2. Voicemail was still not available
3. Viatalk customer account pages were not available online due to "MySQL errors" on their server.

Has anyone else experienced similar problems?

[jacquem]

My friend warned me when I was about to jump to ViaTalk after I got burned with SunRocket 2 months ago. She said she's having all sorts of problems with ViaTalk.

[flip]

Actually Viatalk has settled down. Technical problems are virtually non-existent now, and support is actually starting to clear out the trouble reports submitted on line (some of them weeks old !!!) ....

Phone queue is getting shorter... but they still don't respond to online tickets in a reasonable period of time. But the phone service itself seems to be working fine now for the past few weeks.

[sgtei]

I have not had service since 7/27 and can't get via talk to communicate with me in any way. I think it is the PAP2-na because the lights are the same whether it is connected to the wireless router or not. I can't get any support to fix or replace. Phone says no line.