[sdpaula]

I've acquired a Talkswitch 48-CA without any documentation and the system has data in it including a password I have no way of knowing or retrieving. How can I do a total system reset or just reset the password?

[Callum]

In order to reset the password on your TalkSwitch system you will need to contact TalkSwitch Technical Support (866-393-9960). They will require you to have the system connect and present in order to walk you through the resetting of the admin password.

[talkswitchexpert]

Here is the step by step procedure on acquiring the current password to your talk switch box. I to have had the frustration of a simple login.

• down load the current version of software to your box. Choose the right link for your box.

http://www.talkswitch.com/support/phone_systems.asp

• install the software on your computer.
• run the software under the connection type choose Ethernet.
• attempt to log in to the box at least 3-4 times. The software should terminate on its own after you have exceeded the maximum number of attempts.
• open the directory where the talk switch software installed to.

Example---C:\Program Files\TalkSwitch\TalkSwitch Configuration 4.10

• find a file named “connection.log” open this with your favorite text editor

the text file will look something like this.

18:14:19PM: Box 1 MAC: xxxxxxxxxx
18:14:19PM: All boxes responded within 2.40 seconds.
18:14:19PM: I AM HERE Broadcast is started....
18:14:19PM: NC Sent to box 1 command: "AT|!TS?0000009\r".
18:14:19PM: NC Positive Response: "\r\n0000009,01/01/2001 14:59:20\r\nOK\r\n".
18:14:19PM: NC Sent to box 1 command: "AT|I3\r".
18:14:19PM: NC Sent to box 1 command: "AT|!TN\r".
18:14:19PM: NC Positive Response: "\r\nNetwork=5|0|0|0\r\nFound Network=5|0|0|0\r\nOK\r\n".
18:14:20PM: NC Sent to box 1 command: "AT|!TS?0000040\r".
18:14:20PM: NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".
18:14:25PM: NC Sent to box 1 command: "AT|!TS?0000040\r".
18:14:25PM: NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".
18:14:32PM: NC Sent to box 1 command: "AT|!TS?0000040\r".
18:14:32PM: NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".
18:14:40PM: NC Sent to box 1 command: "AT|!TS?0000040\r".
18:14:40PM: NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".
18:14:45PM: NC Sent to box 1 command: "AT|!TS?0000040\r".
18:14:45PM: NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".
18:14:46PM: Stoping Data Listener Thread....
18:14:46PM: I AM HERE Broadcast is stopped....
18:14:46PM: I AM HERE Broadcast thread got Terminate....
18:14:46PM: Data Listener Thread is stopped....
18:14:46PM: Data Listener Thread has Terminated....
connection.log closed

• your password is located in this text

NC Positive Response: "\r\n0000040,4653\r\nOK\r\n".\
Password= 4653

• Or you can call them they will tell you to send you this file and “decode” it for you and send it back to you. I found this method very time consuming.