[PCrusham]

Hello. This is my first post on this forum and my first new thread. Thanks for all help in advance and I apologize if this issue has been dealt with already here. I could find nothing specific to the 501.

I am having issues getting some custom ring tones to my phone. I understand that the file will need to be on the boot server and that it can be up to 16 bit wave files but, which one is the boot server? Is that the server Aptela supplies me with or one of my in house servers. Phone is configured to be able to access 24 custom rings but i only have the default custom tone listed. Is there a way to get the custom ringers on my phone? If so, and if the boot server is not mine, will Aptela add the waves for me?

Thanks in advance again,

Patrick Crusham

[8774e4voip.com]

Did aptela send you these phones or did you connect them to Aptela via the web interface?

Either way I can offer insight in to making this happen- It will just help me with understanding which plan of action will be bst suited for your problem

Mike White
.e4 | Polycom VoIP Certified
http://www.8774e4VoIP.com
http://www.e4strategies.com

[PCrusham]

They sent me the phones but they say they can't help with the custom ring tones. Say all I can use is the preloaded ones. I told him it says it right in the manual but he was like level 1 support and kept putting me on hold and coming back saying the same thing 3 times, "Sorry but you can only use the preloaded ones."

The phones have all been custom configured to allow use of 2 or more lines. So i guess they have been configured through the web interface also. I do not believe they come from Aptela pre-configured. They used to make us call and be walked through configuring. We run a call center and everything is pretty much customized. Also they do not log in to the ftp server for configuration any longer. If that doesn't make sense I'd explain it as the background of my phones are no longer Apltela's logo.

Thanks for the reply,

Patrick Crusham

[8774e4voip.com]

Ok... If they are not configured via their FTP server than connecting it to one you have created is fairly simple...

Do you have all of the extension specific info for connecting to them?

username
passwords
IPs

?

[PCrusham]

My phone IP is 192.168.0.207. And yes I also know all the related login credentials.

Thanks,

Pat Crusham

[8774e4voip.com]

Maybe this is a better question..

You have all of aptela's server side login credintials for the phone correct?

The IP you gave me was your LAN IP- You would need the WAN IP or DNS of their system to configure a phone to the system...

you'll also need your username and passwords... do you have those?

If you have this information you can set up your own provisioning/boot server to upload the proper info to the phones including the new sound files.

[PCrusham]

Would I need the IP for their ftp server or for another type of server? Will they provide me with this info? Is it in the phone settings menus? The web interface? I do have all login credentials though.

Thanks

[8774e4voip.com]

Hey - You can click live support on our site- I can attempt to walk you through this set up

http://www.8774e4voip.com

[PCrusham]

When you get a chance could you please finish helping me? I think I get what we are doing but i am kinda lost as to what to set on the phones.

Thanks,

Patrick

[8774e4voip.com]

Yup- I'm available now... Sorry for the delay