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  #1 (permalink)  
Old December 19th, 2007, 08:41 PM
reuteler reuteler is offline
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Default polycom 550 spontaneous rebooting

hey.. i have got a polycom 550, bootrom 4.0.0 and sip 2.2.0 (tried also with 2.1.2) set up against an asterisk server. everything works just fine, no problems. but it reboots itself probably 3 or 4 times a day (always, fortunately when it's not in use, at least so far). i have a polycom 430 that has no issues whatsoever (same rom versions).

i've included a log of the last reboot. is anyone else seeing this?
Attached Files
File Type: txt polycom.txt (3.7 KB, 4 views)
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Old December 19th, 2007, 10:18 PM
8774e4voip.com 8774e4voip.com is offline
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Default Re: polycom 550 spontaneous rebooting

You may just want to select format file system from the phones menu and then connect back up to the boot server- I find that this sometimes fixes the phantom reboot issues-

Mike White
Polycom Certified
http://www.8774e4voip.com
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Old December 20th, 2007, 10:39 PM
reuteler reuteler is offline
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Default Re: polycom 550 spontaneous rebooting

ugh, nope.. still rebooting.

any idea what this might mean (from the boot log)?

|so |3|00|Platform: Flash detected is a which is different than expected.

looks a little suspicious

Last edited by reuteler : December 20th, 2007 at 10:47 PM. Reason: remove serial #
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Old March 6th, 2008, 01:30 AM
reuteler reuteler is offline
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Default Re: polycom 550 spontaneous rebooting

just a followup.. this was related to the large XHTML bug fixed in v3.0.0. the idle screen would occassionally get large enough to trigger that bug and a reboot.

Last edited by reuteler : March 6th, 2008 at 01:33 AM.
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