Polycom 501 not registering with Broadsoft

[Bigt69]

Help...

I think I'm going crazy trying to get this Polycom configured up correctly and getting it to register.

I can place an outbound call.

Info: Bootrom: 2.6.1.0003
Version: 1.5.2.0054
DHCP Enabled

I think I have all the files in and configured correctly:
<MAC>.cfg
phone.cfg
sip.cfg
ipmid.cfg

I do notice on my TFTP machine that the 'sip.ld' file never loads. The load aborts. (I'm not sure if it is supposed to load or not)

Here's the main line of my phone.cfg file: (Phone number is changed)

<reg reg.1.displayName="303xxx3372" reg.1.address="303xxx3372" reg.1.label="3372" reg.1.type="private" reg.1.thirdPartyName="303xxx3372" reg.1.auth.userId="303xxx3372" reg.1.auth.password="1000" reg.1.server.1.address="206.81.x.x" reg.1.server.1.port="" reg.1.server.1.transport="DNSnaptr" reg.1.server.2.transport="DNSnaptr" reg.1.server.1.expires="" reg.1.server.1.register="" reg.1.server.1.retryTimeOut="" reg.1.server.1.retryMaxCount="" reg.1.server.1.expires.lineSeize="" reg.1.acd-login-logout="0" reg.1.acd-agent-available="0" reg.1.ringType="2" reg.1.lineKeys="" reg.1.callsPerLineKey="" reg.2.displayName="" reg.2.address="" reg.2.label="" reg.2.type="private" reg.2.thirdPartyName="" reg.2.auth.userId="" reg.2.auth.password="" reg.2.server.1.address="" reg.2.server.1.port="" reg.2.server.1.transport="DNSnaptr" reg.2.server.2.transport="DNSnaptr" reg.2.server.1.expires="" reg.2.server.1.register="" reg.2.server.1.retryTimeOut="" reg.2.server.1.retryMaxCount="" reg.2.server.1.expires.lineSeize="" reg.2.acd-login-logout="0" reg.2.acd-agent-available="0" reg.2.ringType="2" reg.2.lineKeys="" reg.2.callsPerLineKey="" reg.3.displayName="" reg.3.address="" reg.3.label="" reg.3.type="private" reg.3.thirdPartyName="" reg.3.auth.userId="" reg.3.auth.password="" reg.3.server.1.address="" reg.3.server.1.port="" reg.3.server.1.transport="DNSnaptr" reg.3.server.2.transport="DNSnaptr" reg.3.server.1.expires="" reg.3.server.1.register="" reg.3.server.1.retryTimeOut="" reg.3.server.1.retryMaxCount="" reg.3.server.1.expires.lineSeize="" reg.3.acd-login-logout="0" reg.3.acd-agent-available="0" reg.3.ringType="2" reg.3.lineKeys="" reg.3.callsPerLineKey="" reg.4.displayName="" reg.4.address="" reg.4.label="" reg.4.type="private" reg.4.thirdPartyName="" reg.4.auth.userId="" reg.4.auth.password="" reg.4.server.1.address="" reg.4.server.1.port="" reg.4.server.1.transport="DNSnaptr" reg.4.server.2.transport="DNSnaptr" reg.4.server.1.expires="" reg.4.server.1.register="" reg.4.server.1.retryTimeOut="" reg.4.server.1.retryMaxCount="" reg.4.server.1.expires.lineSeize="" reg.4.acd-login-logout="0" reg.4.acd-agent-available="0" reg.4.ringType="2" reg.4.lineKeys="" reg.4.callsPerLineKey="" reg.5.displayName="" reg.5.address="" reg.5.label="" reg.5.type="private" reg.5.thirdPartyName="" reg.5.auth.userId="" reg.5.auth.password="" reg.5.server.1.address="" reg.5.server.1.port="" reg.5.server.1.transport="DNSnaptr" reg.5.server.2.transport="DNSnaptr" reg.5.server.1.expires="" reg.5.server.1.register="" reg.5.server.1.retryTimeOut="" reg.5.server.1.retryMaxCount="" reg.5.server.1.expires.lineSeize="" reg.5.acd-login-logout="0" reg.5.acd-agent-available="0" reg.5.ringType="2" reg.5.lineKeys="" reg.5.callsPerLineKey="" reg.6.displayName="" reg.6.address="" reg.6.label="" reg.6.type="private" reg.6.thirdPartyName="" reg.6.auth.userId="" reg.6.auth.password="" reg.6.server.1.address="" reg.6.server.1.port="" reg.6.server.1.transport="DNSnaptr" reg.6.server.2.transport="DNSnaptr" reg.6.server.1.expires="" reg.6.server.1.register="" reg.6.server.1.retryTimeOut="" reg.6.server.1.retryMaxCount="" reg.6.server.1.expires.lineSeize="" reg.6.acd-login-logout="0" reg.6.acd-agent-available="0" reg.6.ringType="2" reg.6.lineKeys="" reg.6.callsPerLineKey=""/>

Does anyone see anything wrong with this?

Any help would be much appreciated.
Let me know if I can provide any additional information.

[PhoneBoy]

sip.ld is supposed to load, as I recall (at least it does on mine)

[MillsapsPE]

Originally Posted by Bigt69

<reg reg.1.displayName="303xxx3372" reg.1.address="303xxx3372" reg.1.label="3372" reg.1.type="private" reg.1.thirdPartyName="303xxx3372" reg.1.auth.userId="303xxx3372" reg.1.auth.password="1000" reg.1.server.1.address="206.81.x.x" reg.1.server.1.port="" reg.1.server.1.transport="DNSnaptr" reg.1.server.2.transport="DNSnaptr" reg.1.server.1.expires="" reg.1.server.1.register="" reg.1.server.1.retryTimeOut="" reg.1.server.1.retryMaxCount="" reg.1.server.1.expires.lineSeize="" reg.1.acd-login-logout="0" reg.1.acd-agent-available="0" reg.1.ringType="2" reg.1.lineKeys="" reg.1.callsPerLineKey=""

Does anyone see anything wrong with this?

Any help would be much appreciated.
Let me know if I can provide any additional information.

I've never used a Polycom to directly connect to a service, nor have I used Broadsoft, but don't you need a register statement? I know in setting up Teliax and Voicepulse in Asterisk/AMP, there is a register field that has to completed.

[mvandersluis]

Get the domain for your BroadSoft servers in there. Then do a Potocol Monitor on the application servers. You should see a sip invite come in. I would guess that its being challanged or its not hitting the AS at all.