[h3yrick]

Can anyone help me with the config for a Polycom 501 and Broadvoice? I've been banging my head against a wall for two days now! If I can get this thing working I'll put up a webpage on how to config em as I can't be the only one out there with this issue.

The issue is that the phone won't register. The account works great from X-Lite but when it comes to firing up the Polycom, I am getting the following error in "0004f20241f6-app.log":

1024174152|sip |4|00|Registration failed User: 9492050000, Error Code:400 Bad Request

I'm running sip.ld 1.5.2.0054 and bootrom 2.6.2. Here are the relevant sip.cfg and phone.cfg files.

Any help is GREATLY appreciated! Please let me know if anyone has a working set of config files.

Thanks,
-Rick


SIP.CFG
<sip>
<voIpProt>
<local voIpProt.local.port="5060"/>
<server
voIpProt.server.1.address="sip.broadvoice.com"
voIpProt.server.1.port="5060"
voIpProt.server.1.transport="TCPpreferred"
voIpProt.server.1.expires="3600"
voIpProt.server.1.register="1"
voIpProt.server.1.retryTimeOut="0"
voIpProt.server.1.retryMaxCount="0"
voIpProt.server.1.expires.lineSeize="30"
/>
<SIP voIpProt.SIP.sdpNewType="0" voIpProt.SIP.tcpEnabled="1">
<outboundProxy
voIpProt.SIP.outboundProxy.address="proxy.lax.broa dvoice.com"
voIpProt.SIP.outboundProxy.port="5060"
/>

Phone1.cfg (# and password changed)
<phone1>
<reg
reg.1.displayName="Rick"
reg.1.address="9492050000@sip.broadvoice.com"
reg.1.label="4567"
reg.1.type="shared"
reg.1.thirdPartyName="9492050000"
reg.1.auth.userId="9492050000"
reg.1.auth.password="xxxxxxxxx"
reg.1.server.1.register="1"
reg.1.server.1.address="sip.broadvoice.com"
reg.1.server.1.port="5060"
reg.1.server.1.expires="3200"
reg.1.server.1.retryTimeOut="10"
reg.1.server.1.retryMaxCount="0"
reg.1.server.1.expires.lineSeize="30"
reg.1.ringType="2"
reg.1.lineKeys="1"
reg.1.callsPerLineKey=""
/>

[Bigt69]

On my registration process with Broadsoft, I use:reg.1.server.1.transport="DNSnaptr"
Also, Are you really using: reg.1.type="shared" ? I use "private". I'm not sure if this setting has any effect on the registration process though. Also, confirm that your:voIpProt.server.1.address, is correct and that your: voIpProt.SIP.outboundProxy.address is correct. You may want to change: voIpProt.SIP.outboundProxy.address= to: "proxy.broadvoice.com". The rest looks fine.

[h3yrick]

Thanks for the advice. Tried incorporating them all. Still no love. Confirmed settings with Broadvoice. Seems very strange. I also tried reformatting the file system and reloading sip.ld and bootrom.ld. Still won't register with the "Registration failed User: 9492054567, Error Code:400 Bad Request"

Has anyone else been successful in using this phone with Broadvoice? Their CS says there are, but I'm starting to wonder.

-Rick

[ManyCom]

Here's what I'd use for the registration:

<reg
reg.1.displayName="Rick"
reg.1.address="9492050000"
reg.1.label="4567"
reg.1.type="private"
reg.1.thirdPartyName=""
reg.1.auth.userId="9492050000"
reg.1.auth.password="xxxxxxxxx"
reg.1.ringType="2"
reg.1.lineKeys="1"
reg.1.callsPerLineKey=""
/>

The address should only be the user-part, the type should be private, and all of the server information will be inherited from sip.cfg.

I've never seen a 400 during registration before, so something really weird is going on. Get a packet trace and send it to Broadvoice if it's still happening after making the above changes.