Associated Pickup Groups in Cisco Call Manager 6
Hi all,
I wondered if anyone was able to explain how associated call pickup groups work in Call Manager 6.0
I understand the basics from cisco but cant seem to get my head around this priority. For example, is this only important when a Opickup button is used and multiple calls are coming through?
Also, when associating groups you seem to have to do it both ways. E.g For Group A and B.
Group A - Must have Group B added.
Group B must have Group A added.
Is this normal and what are the implications of only doing one?
Any help will be most aprreciated.
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