[pc3957]

Hi,

I'll try to do my best to explain my problem and any suggestions are greatly appreciated.

I have a SAP9000, SPA400 and 5 x SPA942.

This is my home office, so the 400 has 1 POTS line (home phone) connected to it and also acts as the VM server. The 9000 is configured for Line 1 to be the 400 and Line 2 to be my RingCentral DigitalLine service.

Anyways, the POTS line works great, in & out no problem. The VoIP line receives calls prefectly (I've tested with 5 simultaneous calls and all work). When I dial out using the VoIP line the 942 displays "Session Progress" and the number I'm calling rings (in this case my cell phone). When I answer the ringing cell phone I hear nothing. About 3 seconds later the 942 displays "Call Ended" and then about 45 seconds into the call the cell phone acknowledges that the call ended.

Here's the interesting part... if I take the SIP settings for my VoIP and configure them as an Ext (I tried 2&3) on a 942 that single phone can make all the calls it wants on the VoIP without any problem (even simultaneous calls). I've even tried configure VoIP on all 5 942s and they all register (of course only the last to register rings) and they all can make calls. Even 5 hours after I have set them up (so re-registering isn't a problem).

I'm assuming the 9000 is properly placing the calls, but why doesn't the 942 realize the call is going? As far as SIP settings, all I have is a proxy, outbound proxy, User ID, Auth ID and password.

Well, that's my story.

Any suggestions would be greatly appreciated... as I'm pulling my hair out!

Thanks,
Phil

[pc3957]

If it helps; I ran a syslog (level 3) and received the following when I try to make a call:

<134>[BCC]CallRoute:L2,3,4918005558355
192.168.0.10 17/05 14:57:02.796
<134>[BCC]CallRoute:L2,3,4918005558355
192.168.0.10 17/05 14:57:02.796
<134>pri-->INVITE-->pub
192.168.0.10 17/05 14:57:02.796
<134>pri-->INVITE-->pub
192.168.0.10 17/05 14:57:02.796
<151>Calling:18005558355@sip.ringcentral.com:0
192.168.0.10 17/05 14:57:02.796
<151>BCC:Ringback/CallProgress 5
192.168.0.10 17/05 14:57:02.859
<151>DLG Terminated 366b94
192.168.0.10 17/05 14:57:02.968
<151>BCC:Ended
192.168.0.10 17/05 14:57:02.968
<134>pub side ends the call
192.168.0.10 17/05 14:57:02.968
<134>pub side ends the call
192.168.0.10 17/05 14:57:02.968
<159>[2]RegOK. NextReg in 28 (1)
192.168.0.10 17/05 14:57:09.359
<159>[3]RegOK. NextReg in 28 (1)
192.168.0.10 17/05 14:57:11.046
<151>CC:Clean Up
192.168.0.10 17/05 14:57:35.953
<151>DLG Terminated 366afc
192.168.0.10 17/05 14:57:35.953
<151>Sess Terminated 389f04
192.168.0.10 17/05 14:57:35.953
<151>Sess Terminated 38c0c4
192.168.0.10 17/05 14:57:35.953