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Old November 12th, 2007, 06:17 PM
jamesnewbery jamesnewbery is offline
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Default SPA941 / Auto Attendant Audio Problems

I now have a problem whereby if I use AA, when the call in transferred withe to a shared extension / or directly to an extension on an SPA941 the person that has called in and navigated AA can be heard, but can not hear what I am saying.

It is fine on a phone plugged into the FXS Port, so I guess it must be the config of NAT / something like that on the SPA941?

The SPA9000 is in DMZ,
The Phones / SPA400 and lan interface of SPA9000 are all on a completely seperate network, and subnet.
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Old November 12th, 2007, 11:12 PM
humba3 humba3 is offline
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Default Re: SPA941 / Auto Attendant Audio Problems

So you're using the SPA9k as a router?
Do calls come in via IP or PSTN?
__________________
There are two essential pieces to tracking down a problem with your VoIP equipment:
  • The configuration of every device involved
  • SIP protocol traces
And don't forget: there's no such thing as giving too much information when describing a problem.
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Old November 14th, 2007, 10:13 AM
jamesnewbery jamesnewbery is offline
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Default Re: SPA941 / Auto Attendant Audio Problems

Hi Humba

The SPA9K is working as a router, has a WAN interface of 192.168.10.15/24 attached to the DMZ, and a LAN interface of 192.168,10.15/24 with the SPA 400, and phones on the same subnet. (WAN and LAN networks are seperated on switch using untagged VLAN)

The calls are coming in via SIP accounts, I assume that is what you mean by IP??

The confusing thing is that the same SIP account if not routed by AA and the line pointing directly at the SPA941 is fine, and also AA routed calls work fine on a phone on the FXS ports of the SPA9k

Last edited by jamesnewbery : November 14th, 2007 at 10:16 AM.
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Old November 14th, 2007, 12:50 PM
jamesnewbery jamesnewbery is offline
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Default Re: SPA941 / Auto Attendant Audio Problems

Hi

have actually solved it!

The codecs did not match, hence was causing the problem!

All now on G711u and it happy!
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