[crossfireit]

Hi, Thanks for any help in advance!

I have a SPA9000, with 2 lines and 2 SPA921's!

Everything is setup and working well except for the one thing that my business requires to implement before i can start using the system as my main phone setup!

The scenario i need is that when either of the phones do not answer they forward to an external phone number. I have 2 lines so that i can accept and incomming call and then forward through another line!

I have set both phones to default dial out of line 2 as i will accept incomming calls on line 1. When i put a standard phone number in the call forward it rings for a while then says "This phone number is either not available or disconnected" It doesn't matter if i use the 9 for the dialplan or not.

I have done some testing and when a line is taken up the other phone can call out and also when i use just an extension number in the call forward section this works fine and routes the call to the other phone not a problem.


I cant imagine this function is not available but any assistance would be greatly appreciated!

Regards

Peter Fraser
Crossfire I.T

[humba3]

Please provide your settings for both SPA9k and the phones.

[linksys-tstr]

Peter, Did you get your setup working?
When you said you have 2 lines to the SPA9000 are you saying you have 2 different ITSP's? The SPA9000 can make and receive calls on the same line (ITSP) line 1. Does your setup have a SPA400?

[crossfireit]

I have not got it working thanks for your reply,

I am using Engin and i have two lines configured.

When you say post my configuration is there an easy way to post the whole lot?

I am using one line to dial out so when i press 9 it dials out line 1, i am do this by using the group function setup as 1,2 so when i dial in on line two i then put into the forward part of the phone 90412****** which is my mobile number and i get a lady saying your call could not be connected!

[humba3]

When you say post my configuration is there an easy way to post the whole lot?

Go to the advanced admin page and save the page in your webbrowser (don't worry, it won't save passwords).

What if you dial 90412****** directly from the phone? (as in type all digits, then go off hook).. can the call be connected?

[crossfireit]

If i dial those numbers from the phone itself it works fine and the number that it uses is line 2, so i thought if i dialed in line 1 it would then try to dial out line 2 on the forwarder!

here is a link to my config file!

Sipura SPA Configuration

[humba3]

When i put a standard phone number in the call forward it rings for a while then says "This phone number is either not available or disconnected" It doesn't matter if i use the 9 for the dialplan or not.

Does that call ever ring on the remote end? If not, activate traces on your SPA9k line 2, and the sip proxy line to see what is going on. Perhaps even better, activate traces on the phone in question as well.
Since the voiceguide you mention doesn't sound like something the SPA line would play, I suspect the call goes out but with a wrong number, or the SPA9000 tries to do a release and send the call back to the IPTSP (do you have one or two IPTSPs?)

[cgbayon]

I had same problem and I detect something I hope can help, I registered spa9000 with two local ITSP of Spain peoplecall.com and altecom.com
when one call came from peoplecall.com you can't forward call using "cfwd" parameter but when call came from altecom.com "cfwd=external number" worked. But there was an adittional problem altecom uses prefix 5xx. that is not allowed yet in PSTN system in Spain.

summary: in my understanding depends on your ITSP
solution: receiving calls from spa3000 works fine with "cfwd" in IP phones

[crossfireit]

Originally Posted by humba3

Does that call ever ring on the remote end?

No it does not I just hear it slightly change ring signals then after 2 rings get that annoying lady

Originally Posted by humba3

If not, activate traces on your SPA9k line 2, and the sip proxy line to see what is going on. Perhaps even better, activate traces on the phone in question as well.

Excuse my ignorance but what does this mean?

[crossfireit]

Originally Posted by cgbayon

when one call came from peoplecall.com you can't forward call using "cfwd" parameter but when call came from altecom.com "cfwd=external number" worked.

Is that in the cfwd part of the phone, I was doing some reading and when you say cfwd=******** you dont actually put the "cfwd=" part in the text box do you, some other documentation i read seemed to explain you did?

Originally Posted by cgbayon

summary: in my understanding depends on your ITSP
solution: receiving calls from spa3000 works fine with "cfwd" in IP phones

With the SPA3000 at present i have taken this out of the configuration because if i rang through my PSTN line and the spa3000 answered it and forwarded it on, i could not get it to disconnect properly!

This has been driving me crazy im sure there is a way to do it! I feel the whole system would be useless to most business's if you can not use all VOIP lines and forward to a mobile!