[batlemonade]

Hello,

I have a SPA 400 configured with four POTS lines all on Line1 of the SPA9000. I setup a analog fax on FXS2. The fax has been given ext.801.

The problem is that I can send outbound faxes just fine. However, I cannot get an inbound call to route to the fax. I have tried what I have seen written around the forums.

Setting the contact list with |<inbound line # with 1+areacode>:801
Resert FXO_Port_ID_4 to <inbound line # with 1+areacode> on SPA 400

This didn't work.

Please let me know what you think.

Thanks

[humba3]

The only call routing options you have with FXO ports is send one port to a specific extension.. by using

FXO_Port_ID:extension

So, e.g. if your line 4 is the fax line, the call routing rules on the SPA9k line you use to connect to your SPA400 would need one additional element:

FXO_Port_ID_4:801

(that's assuming the default port identifiers on the SPA400)

You cannot route calls based on the caller, or called number (you don't have that on analog lines).

[batlemonade]

I did have the line setup as you showed in your post. The difference being that I had changed the name of the port identifier on the SPA400 to the actual POTS line number. That was suggested in another post somewhere. I reset the SPA400 port identifier to the default value and tried again. Again no luck. Below is a copy of the contact list on the Line1 tab of the SPA9000

301,cfwd=aa|FXO_Port_ID_4:801

I have also tried

FXO_Port_ID_4:801|301,cfwd=aa <same result as above>

and

FXO_Port_ID_4:801,301,cfwd=aa <bad idea, but a shot in the dark. Dropped all incoming calls>

Should I be doing this through a usage of hunt groups?

[humba3]

Well, huntgroups use the same syntax - but you never know.
However, if your second DP dropped all calls, that effectively means your SPA9k doesn't get any calls with that caller id you're looking for. Have you power cycled both units after making the change on the SPA400? Can you attach sip traces (if that doesn't ring a bell.. search for a recent post of mine that explains it all.. I requested a sticky but eric seems to be preoccupied these days) that shows the INVITE from the SPA400?

[batlemonade]

Hello,

I found the SIP trace info you posted. I'm not fully sure if I've set it up correctly. Attached is the SIP log of me calling in on the POTS line to which I want to set the fax. The main desk answered and I had her transfer me to ext 801 (the fax on FXS2).

I didn't have the contact list setup in the mode that drops calls as we are running with this system currently. I could set it up that way after hours and get you a SIP trace of later.

Let me know if there is any additional information that would be helpful.
(NOTE: the ###.###.2.12 in the SIP trace is the SPA400)

Thanks

[humba3]

This seems to be the output of debug level set to 0. Can you do the same again with debug level set to 3? I need to see the full messages. For instance, here's how a call is set up between SPA400 and SPA9k:

pri-->INVITE-->pub
[3]<<192.168.1.7:5060(757)
[3]<<192.168.1.7:5060(757)
INVITE sip:SPA9000@192.168.1.4 SIP/2.0
From: Anonymous<sip:a0000@192.168.1.7>;tag=701a8c0-13c4-3d7b4911-33aa5d-17ce1e8e

To: <sip:FXO_Port_ID_3@192.168.1.7>
Call-ID: 10182da8-701a8c0-13c4-3d7b4911-33aa5d-1d9a2590@192.168.1.7
CSeq: 1 INVITE
Via: SIP/2.0/UDP 192.168.1.7:5060;branch=z9hG4bK-3d7b4911-33aa5d-1fe676af
Max-Forwards: 70
Supported: replaces,timer,100rel
Contact: <sip:FXO_Port_ID_3@192.168.1.7:5060;transport=UDP>
Content-Type: application/SDP
Content-Length: 271

v=0
o=a0002 8645 6672 IN IP4 192.168.1.7
s=SIP Call
c=IN IP4 192.168.1.7
t=0 0
m=audio 10000 RTP/AVP 8 101 0 18
a=fmtp:101 0-15
a=fmtp:18 annexb=yes
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=sendrecv

As you can see, this is an incoming call on FXO port 3, and no caller ID was detected (that's because the SPA400 doesn't support European caller id)

[batlemonade]

Here is the SIP again. I thought that I had set it up correctly. I hope this trace is at debug level 3. It should be set at that point. Hopefully.

This log traces an external call I made in on the POTS line that I wish to use for the fax. I let the aa answer and then dialed extention 302. The extention rang and the went to voicemail.

I then called again and the time answered at the first station in the contact list (EXT 301). I transfered my call to extention (302). This call was routed back to the auto attendent without going to the voicemail on ext302.

Thanks for all your help humba3

[batlemonade]

Humba3,

The attached SIP trace labeled batlemonade SIP trace2 I think that I might have left too many objects in. So I reran a trace and this time it was run with the debug options set to: full excl. OPT|NTFY|REG

This new trace is attached below.

Thanks Again,