[grassshawn]

:!: I was hoping someone could help me I work with a animal shelter in Monroe WI, and have just implemented the SPA9000, I have 2 941's, 1 942, and an spa3102. I use inphonex as my ITSP. The three issues I have is how do I setup SPA9000 to forward in incoming call to voicemail if the party does not answer? Example The caller presses ext 101 after four rings it should forward to the voicemail account at the ITSP 3259601. I set these options on the SPA941 the problem is that every time the spa9000 get reconfigured it resets the SPA941 and all of the user settings are lost. I was thinking of setting up a hunt group, but can the hunt group forward to an outside number? I also want to setup the SPA9000 to route all 911, 411, 611 calls to my spa3102 and out the PSTN line. I assume this is possible, but am confused on how to set it up. The final problem is that I would like to register xlite to the SPA9000 over the internet. I have a linksys router that provided NAT, and have opened all of the ports I can think of to route the traffic in and out.

Any help you can provide would be great.

Thanks
Shawn

[mberlant]

With regard to your voice mail challenge, do these phone calls arrive from InPhonex 3259601? If so, that's a no-no. As a rule, when you call your own number you will get the management portal of your mailbox and not the reception portal. What you need to do is to set up a second, free account with InPhonex for the purpose of handling voice mail.

Calls come in on 3259601, ring the appropriate extension, and then get forwarded to that other InPhonex number. Since you do not have your SPA9000 Registered with that other number, the call will go directly to that account's voice mail.

[grassshawn]

The main line comes in on 3259600 this is the line registered with inphonex. I then have 4 virtual number 3259601-3259604.

[mberlant]

Then, I think the smoothest solution would be to set up five "shadow" accounts with InPhonex, to capture voice mail for each of the five numbers. By using InPhonex free accounts for this purpose you will not be paying per minute charges for forwarding the calls to voice mail.

Now, I don't know the SPA9000 well enough to know if it can forward DID calls to a particular extension without answering the call first. If this is possible, then all you need do is let unanswered calls roll within InPhonex to voice mail.

[grassshawn]

Can this be setup by using a hunt group? so that if no one ansewers the extension it forwards to vmail?

Thanks
Shawn