[bill.]

I'm a new user and need a lot of help. I setup a new SPA9000 and SPA-400, using SPA922's, and am having a number of issues. The SPA400 has 1 PSTN and 2 Vonage lines (using PAP2). My understanding is this is the equivalent of 3 PSTN lines. Here's the issues:

1. Using the default configuration from the Setup Wizard, every time I dial an outside number I have to dial 91xxxxxxxxxx before I get the second (outside) dialtone. This occurs whether my first SPA400 port is the PSTN or Vonage connection.

2. When I call in from outside the network on the c.o. number assigned to the line in the first port I get a dialtone (rather than auto attendant); this allows me to dial another outside number and send the call out on my second port. This is not something I want to allow.


3. The wizard didn't setup the correct info in the SPA400 but I followed the SPA400 admin and config guide and matched ports, ip's etc to the SPA9000.

4. When I call extension to extension it works but if the called phone isn't answered voicemail never picks up.

5. Obviously there's a problem with the dial plan. However, it seems to me (from my inexperienced perspective) that there's a duplication of commands if the dial plan under the SIP tab in the SPA9000 shows:

<9,:>[3469]11S0|9,[2-9]xxxxxx|9,<:1>[2-9]xxxxxxxxxS0|9,1[2-9]xxxxxxxxxS0|9,011xx.|9,xx.|[1-8]xx)

and the dial plan under the line 1 tab (which, by the way, is the only one I have enabled) shows:
(<9,:>)

Doesn't that mean the system is expecting dial 9 twice? If someone could send me the dial plan separately for each of the SIP and the Line 1 tabs I'd certainly appreciate it. Please remember I'm only using PSTN lines - no embedded codes for connecting to a ITSP.

Thanks in advance

Bill

[humba3]

Please post your SPA9000, SPA400 and SPA922 configuration.

[bill.]

I've saved html shots of all the screens and uploaded them as a zip file. (Note that there's blank space at the top of each html but screen shot is further down page). Hopefully this will help. Thanks in advance!

Bill