[johnl1212]

I bought the SPA9000 with the SPA942 and SPA400 from Voxilla, and I am trying to install it.

I have the basic system up except two important problems:
1. The incoming line rings twice, the spa9000 answer, except no greeting. the extensions seem to work if you dial them however?
2. I would have tried to upgrade to the 5.xxx firmware (I have the latest in 3.xxx) but I keep getting errors.

Any help would be appreciated!

[humba3]

From

rings twice

am I correct to assume that your calls come in via PSTN?
How is your call routing set up? Do calls go to aa or to an extension? Can you call aa from a phone to see if you get a voice prompt?

P.S. This whole thing would be so much more effective (and get you to your solution a lot quicker) if you provided such data upfront

[johnl1212]

The problem was that the SPA400 was not registered. I had to reboot it a few times to get it going - frankly I am not quite sure how I got it registered.


I am trying to set up a custom greeting. I don't want to have to speak into a connected phone and use my voice, rather, I would like to upload a computer file with a rather nice australian computer voice. I have converted the file to u-law.

I uploaded the file using the setup wizard to prompt 6, I changed the "AA script 1:" under "Auto Attendant Parameters" from...

<aa><form id="dt" type="menu"><audio src="prompt1" bargein....ect.

to

<aa><form id="dt" type="menu"><audio src="prompt6" bargein....ect.

however, there is no greeting when set this way, it is just silence.

Any ideas?

[Walford58]

Originally Posted by johnl1212

The problem was that the SPA400 was not registered. I had to reboot it a few times to get it going - frankly I am not quite sure how I got it registered.

There is a definite order to getting it registered:
Power cycle the SPA400, then power cycle the SPA9000.
Works every time for me.

Originally Posted by johnl1212

I am trying to set up a custom greeting. I don't want to have to speak into a connected phone and use my voice, rather, I would like to upload a computer file with a rather nice australian computer voice. I have converted the file to u-law.

Check it is 8kps and 8KHz on mono. Also make sure that there is no "endian-ness" on the file during conversion - usually a selection at the time of conversion.

Originally Posted by johnl1212

I uploaded the file using the setup wizard to prompt 6, I changed the "AA script 1:" under "Auto Attendant Parameters" from...

<aa><form id="dt" type="menu"><audio src="prompt1" bargein....ect.

to

<aa><form id="dt" type="menu"><audio src="prompt6" bargein....ect.

however, there is no greeting when set this way, it is just silence.

Any ideas?

I have never used the setup wizard as it was not functional with my version of the firmware.
Prompt6 by default is silence. Check from the Voice>Info page on the SPA9000 whether there is a length indicated for prompt 6. If so, there has been a change since factory default.

I always use a TFTP server to transfer the new prompts; look in the admin guide for details of how to transfer the files at boot time of the SPA9k.