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 SPA9000 AA not ringing for caller. Technical support, how-to guides, troubleshooting, and general assistance for the Linksys Voice System (LVS) family of products. |
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August 31st, 2007, 04:09 AM
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 SPA9000 AA not ringing for caller. Hi, now that Linksys have released firmware 5.1.8 for the SPA9000 one would assume that they'd have fixed the problem of the AA not giving the caller a ringing signal when it's ringing the extensions / hunt groups. Although they have given a work around for this and saying to Downgrade the phones, this is a really poor solution - especially for those who use both Linksys and other phones. It should be fixed in the PBX and doesn't appear to be in this latest release. Has anyone managed to find out more info OTHER than the phone-downgrade? This is really annoying customers who honestly shouldn't have to put up with the problem. Last edited by mwalford : August 31st, 2007 at 04:32 AM.      |
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September 10th, 2007, 02:44 AM
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| Re: SPA9000 AA not ringing for caller. I might have solved this myself and some other odd things. It seems the features for the caller (ring-back, Music on hold etc) depend not only on the firmware but also on the codec used. I've just got off the phone with Linksys support and if you set the codec for the FXS1 and 2 ports to g711a or g729, the caller doesn't hear the ringback... Or MOH. Makes a little bit of sence since the MOH is encoded as g711u. Linksys say they are aware of the problem and should fix it in the next firmware update. So they say... |
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