[marcrobe]

Hi,
first of all I am so relieved to have found this forum! I have spent some time ping/ponging email to linksys support but with no real answers..

I am reasonably new to VOIP and have convinced my business partner to switch to VOIP for our office phones and are now struggling with some basic config issues. If anyone out there has any ideas on how to resolve them I would be truly grateful.

We have an SPA9000, SPA3102 , SPA1001, 2x SPA941 and an SPA922.

1) Is it possible to have all device connected to the SPA9000 ring at the same time , rather than just using an SLA for all extensions. I would like all devices to be notified of an incoming call and be able to answer it. If another call comes in the remaining "free" phones should be called.


2) When a PSTN call is received by the SPA3102 it does not get transfered to VOIP until around 4 rings
- is there anyway to change this?

3) I defined extensions 1001,1002,1003,1004 (PSTN SPA3102). When configuring the SPA941 I configured the the line keys and ext with a shared extensions and then noticed that these appeared in the PBX list of the SPA9000. Does this affect my 4 user licence of the SPA9000 as I have 4 devices and then the 941 exts appeared taking me over the 4 limit.

4) the basic ring tones on the phones are not that nice. Is there any place to download better ones ?

Many thanks
Marc

[bendernz]

Hi Marc,

1) Yes - if for example your extension range is 10x, then you can put 10* into the incoming dial plan to make it call all phones between 100 and 109. However, SLA's are the better way to do it.

2) Not sure - haven't used a 3102 to do this.

3) The limit in the SPA9000 isn't affected by SLA's.

4) Yes there's a ringtone generator somewhere on Sipura Technology, Inc. (look in the support section).

[marcrobe]

Hi,
many thanks for your quick answer. Why is an SLA better? , my understanding is if I define each phone to share the same extension, if somebody is on a call and another call comes in the caller gets a busy tone (this is was linksys tech support advised me)

When you say the SPA9000 is affected by SLAs do you mean if I have 4 phones with an SLA say of 100 that is defined as 1 licence ?

Cheers
Marc

[bendernz]

Hi,

The caller won't get a busy tone, the other phones should ring instead. This is what I've seen happens in the field anyway, perhaps it's not the intended behaviour if Linksys are telling you otherwise...

Generally with the SPA941's you configure the SLA onto a different button and leave the other ones to make calls on.

-Scott