[Walford58]

Hi
I have been looking for the activation code (* code) for call park on the SPA9000, to use with non-SPA phones.
It's referred to in the admin manual, but not listed.
Can't find it on the forums or net.
Has anyone any ideas?

Thanks

Pete

[humba3]

Must be one of those "features" they silently drop from any documentation as soon as somebody asks them where to find it

Then again, the manual says "dial the corresponding * code on the client station" and if you look at an SPA9xx phone, it has the following codes defined:

*38
*39

for call park and call unpark code.

And I think as a general rule, if you're trying to duplicate a feature, simply activate SIP traces and see what is going on.. if there's nothing, the feature is based on the multicast between PBX and phones, so you're SOL as far as third party devices are concerned.

Also, having made more than my share of frustrating experiences with the SPA9000 and non SPA phones, I would recommend to anyone that if third party IP phones are a must for you, you stay away from the SPA9000. By now, Linksys has even got rid of any mention of SIP compatible devices on the SPA9000 product page (curiously, that happened not long after I found an example of an RFC violation that prevents a lot of third party phones from properly registering and pointed out that they advertise compatibility with any SIP compatible phone), which is a clear indication that they never meant to made good on the promise that any SIP compatible device will work properly. If it does, fine, but if it doesn't the standard response is "The SPA9000 wasn't designed to work with xy".

[Walford58]

Thanks for your reply. i should have thought to look in the IP phones documentation - there's a few others which are listed in there as well.

I'm trying to duplicate the feature on the FXS ports.

Tried the traces and it's clear where the callpark is sending the call to, so I attempted a substitution in the dialplan, but can't find a way to provide the park position into the syntax.
The other VSA codes seem to function OK (transfer etc), so is there a way of adding it into the catch-all codes field? I don't understand the structure of the codes required in these fields.

Thanks.

Pete

[humba3]

Have you checked the documentation on those fields? The admin guides are now available to anyone.. and they describe those fields (I haven't read that part though but I know it's there).

[Walford58]

Yes, thanks, I did read the description in the admin manual. Unfortunately it doesn't detail the structure or commands that can be used, just that activation codes can be entered.
By entering *38 (referral) and *39 (feature) i get the second prompt tone, but the SIP traces indicate that the digits entered have no meaning.

As these codes are not listed in the PBX configuration, does it actually manage the codes, although the call park application is located within the PBX.

Possibly one for the Linksys technical support?

Pete

[humba3]

Good luck getting past the "not meant to support this phone" line of defense Sorry, I cannot help the sarcasm. If the quote is correct, I'll order an epygi quadro 2x tomorrow and be done with Linksys. Considering the price of the SPA9k + 16 user license + SPA400, it's not really more expensive but I can finally count on RFC compatibility.

Looking at the SIP traces, I believe you have little chance of duplicating that behavior. Let's have a look at what happens if we put a call in park:

[0:5060]->192.168.1.4:6060{361)
[0:5060]->192.168.1.4:6060{361)
INFO sip:callpark@192.168.1.4:6060;orbit=1 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.107:5060;branch=z9hG4bK-701cf229
From: "Stephan" <sip:50@192.168.1.4:6060>;tag=66c9ee284d63ded8o0
To: <sip:callpark@192.168.1.4:6060;orbit=1>
Call-ID: f27998ed-63745228@192.168.1.107
CSeq: 11186 INFO
Max-Forwards: 70
User-Agent: Linksys/SPA942-5.1.15(a)
Content-Length: 0

That's the phone requesting info from the PBX.. it asks is park space 1 still empty and the PBX replies:

[0:5060]<<192.168.1.4:6060
[0:5060]<<192.168.1.4:6060
SIP/2.0 404 Not Found
To: <sip:callpark@192.168.1.4:6060;orbit=1>;tag=d4861ed0eff12422i8
From: "Stephan" <sip:50@192.168.1.4:6060>;tag=66c9ee284d63ded8o0
Call-ID: f27998ed-63745228@192.168.1.107
CSeq: 11186 INFO
Via: SIP/2.0/UDP 192.168.1.107:5060;branch=z9hG4bK-701cf229
Server: Linksys/SPA9000-5.1.8
Allow-Events: talk, hold, conference
Content-Length: 0

404 means the space is empty, so the phone initiates a direct blind transfer to the call park number:

[0:5060]->192.168.1.131:5060{607)
[0:5060]->192.168.1.131:5060{607)
REFER sip:54@192.168.1.131:5060;transport=udp;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.1.107:5060;branch=z9hG4bK-4e386a21
From: "Stephan" <sip:50@192.168.1.4:6060>;tag=798212f2a0d0060co0
To: "Stephan Grandstream" <sip:54@192.168.1.4:6060>;tag=61dd39900b90ad53
Referred-By: "Stephan" <sip:50@192.168.1.4:6060>
Call-ID: 3978c96a-a7c801f4@192.168.1.107
CSeq: 102 REFER
Max-Forwards: 70
Contact: "Stephan" <sip:50@192.168.1.107:5060>;+sip.instance="<00000000-0000-0000-0000-000E08DCD09E>"
Refer-To: <sip:callpark@192.168.1.4:6060;orbit=1>
User-Agent: Linksys/SPA942-5.1.15(a)
Content-Length: 0

As you can see, it all happens with the orbit tag in sip uris. Pickup is much the same with the call going to pickup@<ip-spa9k> but the same orbit tag being used and the PBX responding with a 300 containing the contact that should replace the park server.

If you look at the RFC way], there's no orbit tag anywhere.

If you're using analog phones, you might have a slightly better chance at getting this resolved - however, the many of us who unsuccessfully tried to get voicemail to work properly from a phone connected to the FXS port is a strong indication of just how much advanced features on the FXS port matter. I'm glad all I run off that port is a FAX machine which requires zero features.

[Walford58]

Cracking bit of information, thanks.

If I can find a way of inserting the 'orbit' parameter into the message, with either a user-input value for park space, or even a predefined one dedicated to that FXS port, I'll be happy. I tried it with a substitution in the dial plan, but with the semicolon, it was ignored and any other combination would not work.

I'll ask the question of tech support, but as you say, I won't hold out much hope.

Pete

[dmaunder]

I am trying to go the opposit way. I have a Quadro and spa962 phones and are trying to get Call Park working. There is no call park softkey shown.

Same thing with Call Pickup, there are no call pickup softkeys shown

Scrolling to the right with the joystick doesnt help.

[humba3]

I'm afraid with the Quadro you have to resort to dial the park and unpark codes (virtual extensions) in the Quadro.

[dmaunder]

Originally Posted by humba3

I'm afraid with the Quadro you have to resort to dial the park and unpark codes (virtual extensions) in the Quadro.

Why is that? Could you elaborate at all? There is a place on the config page to enter the code for park, but the park softkey doesnt get displayed. Same with Call Pickup/