[david.blair]

I am having soem problems setting up the Auto Attendant on the SPA 9000.

I have set up the main incoming line to forward all calls to the AA. This allows me to use the AA for out of hours.
During the day I have set up the AA script as:

<aa><form id="test" type="node"><audio src="prompt5"/><xfer target="303"/></form></aa>

Where the prompt 5 is a very short blank recording ( I really just want the call to forward to 303, but couldn't get this to work without the prompt).

Anyway, this bit works now.

the target '303' is a hunt group which should first ring the reception phone '200' for a few seconds and then ring all the other phones together 201-203 (set up together as a separate hunt group) for a few seconds and if no-one answers it should go to voicemail.

I set 303 up as:

303:name="daytime",200,301,hunt=re;12;36,cfwd=1200

Where 301 is the seperate hunt group:

301:201,202,203

The problem is that 201,202 & 203 don't ring at the same time, but are instead 'hunted' as in 201 rings first for a few seconds, then 202, then 203??

How can I fix this?

[karl.relton]

I'm not sure you can! My experiments with 'nested' hunt groups (which is effectively what you have) is that they don't really do what you would want.

I think the way the SPA9000 seems to process nested hunt groups is to effectively 'flatten' them out - hence you get the effect of all your extensions being rung one after another in sequence.

[david.blair]

I have come to the same conclusion. The only way I could do what I needed was to put "200,cfwd=aa" into the contact list for the line so that the reception phone rings for a bit before it goes to the AA for the other stuff. However this also make the reception phone ring during the Night Service where it should be going straight to voicemail instead.

Thanks for your help anyway.