[hwittenb]

Originally Posted by samarthk

I am located in the US in Pennsylvania. The debug option is set to the maximum level, that I believe is 3. I think there is only one place to set the debug level in and that is in the System tab. Whether this setting captures both the VoIP and PSTN interfaces is something that I do not know.

There is a "Sip Debug Option" setting on both the Line 1 Tab and the PSTN Tab in the Sip Settings section. This is in addition to the Debug Level setting on the system tab.

Does it help any to dial the 800 number with the country code (1), i.e. 18008000800? I ask because that is what is required with my pstn (AT&T).

[samarthk]

Originally Posted by hwittenb

There is a "Sip Debug Option" setting on both the Line 1 Tab and the PSTN Tab in the Sip Settings section. This is in addition to the Debug Level setting on the system tab.

Does it help any to dial the 800 number with the country code (1), i.e. 18008000800? I ask because that is what is required with my pstn (AT&T).

This one has me stumped. If I dial the number 6109092405 directly, I get a message "The call could not be completed", however if I dial 16109092405 then I get a message "If you wish to make a call, please hang up and try again". This is indicating that either the number is not being passed on completely in the second case or has additional parameters after it.

I have attached logs of these two cases along with this posting.

[rizsher]

Can you save and post the actual configuration page as it appears while you get the recording... goto http://ip_address/admin/voice/advanced .. dial a number... when you get the hang up and dial again message, refresh the webpage... and then..do file..save as... and post the html page here...

[hwittenb]

Looking at the traces it's hard to tell what is going wrong, if anything. The message "The call could not be completed" comes when you have a number the pstn cannot complete and logic may say that they don't complete 10-digit numbers. The other messages comes, like you say, when you take the phone off hook and don't dial anything. The trace, however appears to show that the dialing did complete. The FXO port went off hook.

It's possible to put data and time on the trace by (on the System tab) changing the debug level from 3 to 3++H. The seconds timing might be useful if you continue to have the problem.

[samarthk]

Originally Posted by hwittenb

Looking at the traces it's hard to tell what is going wrong, if anything. The message "The call could not be completed" comes when you have a number the pstn cannot complete and logic may say that they don't complete 10-digit numbers. The other messages comes, like you say, when you take the phone off hook and don't dial anything. The trace, however appears to show that the dialing did complete. The FXO port went off hook.

It's possible to put data and time on the trace by (on the System tab) changing the debug level from 3 to 3++H. The seconds timing might be useful if you continue to have the problem.

hwittenb/rizsher,

Thank you for all your efforts in trying to locate the problem. I got the thing going by doing what I did not want to do and that is do a hard reset. I have a feeling that there must have been some setting that I must have changed which was causing all the issues that I was facing.

Now I have to start the configuration process all over again but this time I will test the functionality after making a single change this way I'll know as to what setting causes the thing to break.

I'll keep on posting as things get completed. This forum has been a great help.

Samarth