[snoopi]

on my last question I aksed here, the answer was quick and accurate, so I thought I would go to the well one more time

my provider re-set my account, but now I cannot use the buttons on the phone to enter into my voice mail or (any "press * for this option, etc). The phone is set on "tone" and I have tried multiple phones with same result. I can however use my cell and access my voice mail without any problems.

Could this be a frequency setting?

I do have access to all settings.

[hwittenb]

Originally Posted by snoopi

my provider re-set my account, but now I cannot use the buttons on the phone to enter into my voice mail or (any "press * for this option, etc). The phone is set on "tone" and I have tried multiple phones with same result. I can however use my cell and access my voice mail without any problems.

If you are talking about sending dtmf tones while your call is in progress (connected) then the probable cause of failure is the setting of the DTMF Tx Method. Possible settings are Auto, AVT, Inband, INFO. I believe the default is Auto. Since this doesn't work for you, I would try AVT first and then the others. The latest firmware versions also have a setting for DTMF Tx Mode (Strict, Normal). If you have this option, I would set it to Normal.

Inband sends the tones along with the voice stream. AVT and INFO are out-of-band techniques that send the tones as separate digital packets. AVT is also referred to as RFC2833. Inband only works if you are using the G711 voice codec.

[snoopi]

no go so far, although being a newbie I may not have set everything proper. so I decided to list the area you are refering to (at least the area I thinkyou are referring to). these are my default settings

Audio Configuration

Preferred Codec: G711u...................... Silence Supp Enable: no
Use Pref Codec Only: no..................... Silence Threshold: medium
G729a Enable: yes G723..................... Enable: yes
G726-16 Enable: yes......................... G726-24 Enable: yes
G726-32 Enable: yes......................... G726-40 Enable: yes
FAX Passthru Codec: G711u................ DTMF Process INFO: yes
FAX Codec Symmetric: yes................. DTMF Process AVT: no
FAX Passthru Method: NSE................. DTMF Tx Method: Auto
FAX Process NSE: yes....................... Hook Flash Tx Method: None
FAX Disable ECAN: no......................... Unused Codec: yes

My original question I realize was not as clear as it should be. So in a nut shell.......If I call my own number on using my VoIP service, wait for my message to start and then I should hit * to enter into options, listen to voicemail etc. But when I hit * nothing happens and the voice message continues.

[hwittenb]

Originally Posted by snoopi

DTMF Tx Method: Auto

I was suggesting that you change DTMF Tx Method from Auto to AVT. If that doesn't work try INFO, if that doesn't work try InBand.

Edit: I am not sure what DTMF Process AVT means, but the default is yes not no. I think this pertains to an incoming AVT packet, the ATA Admin Guide is not clear on this subject.

[snoopi]

no go with any of the settings

would the problem be in the dial plan? isnt this where the keys/numbers functions are determined?


when I was having problems on my old account I udated my box (or so I thought) the software version on it was 3.1.8 now its 3.1.19(SE)....not sure if I went up or backwards LOL

[hwittenb]

Originally Posted by snoopi

would the problem be in the dial plan? isnt this where the keys/numbers functions are determined?

The key depressions are edited by the dial plan when you are dialing a number. If you wish to dial an asterisk (star) or # as part of the dialed number then you need to have the special character(s) in the dial plan.

In your description, you have already dialed the number and the called number has answered and now you are trying to send the dtmf digits along with the voice stream.

I would try setting the dtmf tx method to AVT and then try the preferred codec as G729a. I have seen some providers where this works when they weren't passing dtmf properly with another codec.

The current software for the SPA1001 is 3.1.19. You updated correctly.

[snoopi]

Im finally frustrated

No go so far, thanks for putting in the time, Ive decided that I probably best call the provider (who in this case is a buddy) after Easter Weekend and ask him whats up.

I will post the results just in case someone else ever runs into the same problem.

Thanks again.

[snoopi]

Update: After trying everything suggested I called my provider and they said everything was good on their end and suggested that I test my down load/up load speeds.

So thats what I did and it turns out my download speed was enough to hear the conversation but my upload was slow. My internet provider refreshed my account which turns out (unknown to me) was unusally slow both ways (up and down). They adjusted it for me and all is working again.

So apparently, slow up load speed will prevent the person on the recieving end of your call from hearing you and prevent the ability to use the * function or any other function.

Again thanks for all the help.