[Testrup]

Hi there,

I'm kinda getting very frustrated because my SPA3000 does not work properly with my telephone-exchange-system.

Here's my situation:

I am sitting at my firm. We have this PBX-system Mezzo 824. First of all, forget the LINE-port. It's not used right now.

The "PHONE"-line is connected to Local #19 at the PBX. When i call the Local #19 at my own phone, it just keeps ringing. So my SPA3000 does not answer my request so i can get a dial-tone so i can press another number and then call with the VoIP-Account.

Just for your information: When i call my VoIP-number from a very normal telephone, i get a dial-tone and can press a Local-number and then the phone witch has the Local-number is ringing. But as i said - if i want to make a call out to the big world, it wont let me get the dial-tone.

It works if i put in a analouge telephone in the "PHONE"-port.

If you guys need any configuration-information, im sure you can get it. Just type what you want.

Any ideas?

Best regards and thanks on advance

Simon

[mberlant]

STOP!! Perform a Search on the word "STOP" to read a previous thread that may save you from burning out your SPA3000 (or Extension 19 on your PABX) and voiding the warrantees and service contracts on both devices.

Both your SPA3000 Line 1 port and your PABX's Extension 19 are FXS ports, providing Dial Tone and Ring Signal to ordinary telephones (FXO devices). The CO ports on your PABX and the PSTN Line port on your SPA-3000 are FXO ports. FXO ports may not listen to other FXO ports and FXS ports may not talk to other FXS ports.

[Testrup]

Hello mberlant,

First of all thanks for interesting for my thread. Thanks for the STOP-warning :]~

So out of what you're saying will i be able to get this problem solved if i connect the cable from the PABX Extension port 19 to the PSTN-line port? As far as i now know, the PABX-port are FXS and the PSTN Line port is FXO? If i connect 2 FXS-ports it may not talk to eachother. The same with the FXO-ports. But now i connects 1 FXS and 1 FXO.

Anyway, it still does not work. It still keeps calling and calling - just like the SPA3000 dont want to pick up the call and give me the damn dial-tone so i can ring out via my VoIP-provider.

Any other ideas?

Thanks on advance!

Best regards

Simon Petersen-Testrup

[mberlant]

Have you read through this thread yet?

You will need to study the behavior of the SPA3000's PSTN Line functionality as well as that of your PABX in order to understand how the two interact with each other.

Basically, if you end up connecting PSTN Line to Extension 19 this is what you should end up with. When someone dials Extension 19 from another phone in your office the PSTN-to-VoIP function will answer the call and present a Dial Tone. Depending upon how you have configured this interface the caller may or may not be required to enter a PIN before being allowed to dial out via your PSTN Line's VoIP service provider.

In the other direction, when someone dials the phone number of your PSTN Line's VoIP service the SPA3000's VoIP-to-PSTN function will handle the call. Depending upon how you have decided to configure this functionality the caller may or not be required to enter a PIN and, independently, may either be given permission to dial some pattern of numbers on the PABX (extensions only, 9 for outside line, etc.) or be routed to a specific extension that you have predefined (the receptionist, for example).

So, have a think about what you want to accomplish and the configuration will be much easier to design.

[frinks]

I'm with the same problems

Do you get any conclusion, from your tries?

Do this have to do with dialling plans?

Regards

[humba3]

Configurations and syslog traces are the key to resolving SPA problems, gentlemen.

[frinks]

I'm sorry for my ignorance, but can you be more specific?

Your remark, doesn't help me very much...

[humba3]

You should post your configuration (go to the admin webpage, save webpage, attach it here), and make some traces (listen to how the device communicates with the outside world). For the latter, you'll find some instructions if you use the search engine on this board (it'll probably not be the first hit.. but it's out there)