[robk115]

I am getting ready to use Voicepulse as my voip provider. My question is which is better for me to buy, the spa-2000 or 3000?

i will be setting up 2 separate lines from them.

will the 3000 offer me anything more than i need as a basic user or will the 2000 do the job fine?

thanks for your help

[rizsher]

As far as I know, SPA3000 doesn't let you setup 2 concurrent incoming lines. You can have many Outgoing accounts, even from different serivce providers by using Gateways, but incoming only one.

The MAIN advantage of the 3000 is the FXO-FXS gateway, which will let you dial into your VoIP a/c thru the PSTN line remotely, and forward VoIP calls to another number (your cell, office no etc) thru the PSTN line while u're away from home.

[syscon]

Originally Posted by robk115

I am getting ready to use Voicepulse as my voip provider. My question is which is better for me to buy, the spa-2000 or 3000?

I purchased SPA3000 and it still doesn't work.
I've used SPA3000 setup script:
http://voxilla.com/spa3kconfig.php

and yes, I can make a call for example via FWD but when somebody calls my line from outside and I pick up the line I can not hear anything but and the outside line is still ringing.
When I dial "#9" I have no outside dial tone.
So what is the right setup for this unit I don't know. I can hardly get any support here, most of the time you will get a reply that will point you to link as a solution.

I'll see what kind of reply I will get from Sipura tomorrow. If I can not get it to work I'll be returning this unit.

#Joseph

[PhoneBoy]

Did you try resetting the unit to factory defaults as suggested in the Wizard? A lot of "weird" problems like this seem to magically go away after a factory default experience.

When you dial #9 with the dial plan in the Wizard, the SPA3000 is supposed to generate a secondary dial tone. It hasn't even touched your PSTN line yet. What do you hear instead? What does the info tab say when this is occuring?

Is the incoming call coming from your PSTN line or FWD? During an incoming call, what does the Info tab say after you pick it up? If I had to venture a guess, it'd be the STUN bug that a couple of other people pointed out (based on the configuration you sent into support).

[syscon]

Originally Posted by PhoneBoy

Did you try resetting the unit to factory defaults as suggested in the Wizard? A lot of "weird" problems like this seem to magically go away after a factory default experience.

Yes, I reseted to factory defaults twice, run the SPA3000 script and did not change any values besides entering FWD number and user ID.

When you dial #9 with the dial plan in the Wizard, the SPA3000 is supposed to generate a secondary dial tone. It hasn't even touched your PSTN line yet. What do you hear instead? What does the info tab say when this is occuring?

Yes, there is secondary dial tone after I dial #9; but when I dial PSTN number the phone rings once and stops, the phone I'm dialing to doesn't ring at all. The info tab snapshots I have enclosed in my email to you.

Is the incoming call coming from your PSTN line or FWD? During an incoming call, what does the Info tab say after you pick it up? If I had to venture a guess, it'd be the STUN bug that a couple of other people pointed out (based on the configuration you sent into support).

The incoming call is from PSTN (not from FWD), so it is a standard local operation. I have configured the device without STUN this time; I have selected option: " Free World Dialup (fwdnat proxy)"

#Joseph

[PhoneBoy]

Based on other items you sent into support, I think it might be a bad unit. I forwarded your information over to Sipura to see what they had to say.

[syscon]

Originally Posted by PhoneBoy

Based on other items you sent into support, I think it might be a bad unit. I forwarded your information over to Sipura to see what they had to say.

We have not received any update since last Tuesday from Dameon regarding this incident #2091.
Could you please issue us RAN (Return Authorization Number),
we would like to return this defective unit.

Regards,
#Joseph

[PhoneBoy]

Sipura never got back to me on my query on that. You should receive an email from the ticketing system on the return process.