[jcouvret]

Here's what is happening. I place a call using Gizmo Project from User2 to User1. My SPA3102is configured for User1. My phone connected to the SP3102 rings, I answer the phone. My phone seems as if it is connected, however on the Gizmo Project client end, it continues to ring as if I didn't answer the phone.

Here's some background. Everything else works. The software version on the SPA3102 is 5.1.7(GW). I can make calls based on my dial plan through both PSTN and VoIP to standard phone lines. (I haven't yet figured out how to call SIP numbers, but I haven't researched that yet.) I can answer PSTN calls. And here's the kicker; I have GrandCentral setup to forward to my Gizmo User1 SIP number. That rings my phone, AND I CAN ANSWER THAT!

I travel internationally for work and I would like to be able to call my wife at home (where the SPA3102 is) for free using Gizmo. The phone rings; why can't I answer?

Thanks for any help you can give!

[hwittenb]

I would run some tests to try to isolate the problem. The problem could potentially be with your SPA, your router, or the GizmoProject softphone client.

To try to clarify if it is something to do with the Gizmo softphone, are you calling the Grand Central pstn number with the same Gizmo softphone client that you are calling the GizmoProject number directly or are you calling the Grand Central number from elsewhere? If you are not using the softphone for both, have you tried that?

If you are using the same GizmoProject softphone, then I would put the question up on the GizmoProject forum that is followed by people that know the internal workings of their product and specify the client softphone version number that you are using. There is a current thread there from someone having trouble calling a PAP2 from a GizmoProject softphone.

If you are calling the GrandCentral number from elsewhere, I would see also if it has something to do with the GizmoProject softphone by downloading a (free) general purpose softphone such as SJPhone or X-Lite and configuring that for your GizmoProject account and try using that to directly call your other GizmoProject number on your Spa3102.

[jcouvret]

So I fixed the issue by setting the "Display Name" and "User ID" under the Line 1 configuration tab to my SIP number, i.e. 1747XXXXXXX. I can make outbound calls if the Display Name is blank or something other than my SIP number orif I use my gizmo project username for the User ID, but I wan't able to receive calls from the Gizmo Project softphone until I set both to my SIP number.

I'm not sure why it works this way, but I tried changing each of them back separately and each time it broke my ability to answer calls.

[hwittenb]

Good to know that you got it working. Thanks for reporting the ultimate fix.

The DisplayName, UserID, and AuthID (if used) fields effect various fields in the Sip Register and the Sip Invite message headers and responses. It is interesting that the field is also sensitive in an incoming call from a Gizmo softphone.

[nathanscrivener]

resurrecting this thread ... I have EXACTLY the same problem as described above, except the solution that worked for the chap above doesn't work for me. Anybody got any ideas???

[nathanscrivener]

further to clarify... I have my display name, user id and auth id all set to the same --- my 2talk.co.nz username. i.e 028xxxxxx