HT-502 - Config. for two seperate lines but both lines go to FX Port 2 only...

[arenasync]

I have just received a brand new HT-502. I have two seperate SIP #s which I configured in the following two fxs-ports that are available. Here is a breif description of my setup:

FXS-Port #1
Account Active: Yes
SIP Server: IP address of my SIP provider
Outbound Proxy: Same as SIP Server

SIP User ID: XXX-XXX-4202
Authenticate ID: XXX-XXX-4202
Authenticate Password: Provided by my SIP provider.

All other features are default...

FXS-Port #2
Account Active: Yes
SIP Server: IP address of my SIP provider
Outbound Proxy: Same as SIP Server

SIP User ID: XXX-XXX-4203
Authenticate ID: XXX-XXX-4203
Authenticate Password: Provided by my SIP provider.

All other features are default...

The problem that I'm having is when I connect a touch tone phone to FXS - Port #1 I cannot dail out or call in though the status indicates that FXS- Port # 1 is "Registered".

Now if I connect a touch tone phone to FXS-Port #2 (XXX-XXX-4203) I can call out and call in fine.

Now If I call the number on FXS-port #1 (XXX-XXX-4202) then the phone will ring even though the phone is still plugged in FXS - Port #2....

I have called support on this issue already, but I'm still having this same issue.

Any help would be much appreciated.

If you need more information I would be more then happy to provided it.. Thanks again.

[Marceli]

Looks like provider mistake.

[arenasync]

I have already confirmed with the provider that everything is ok on their end...

[Billx]

What happens if you remove all the program settings on FXS2, or simply change active account from Yes to No?

Can you then call out on FXS1?

Billx

[dtrose]

ARENASYNC -

I'm also experiencing the samer problems as your original post. Did you ever get this resolved as I've now had the HT502 device replaced and the problem still exists.

Specifics are below. Any insite you can provide would be appreciated.

WAN IP Address: 192.168.1.81 Product Model: HT-502 V1.1B Software Version: Program-- 1.0.1.8 Bootloader-- 1.0.0.9 Core-- 1.0.0.23 Base-- 1.0.0.66 System Up Time: 12:31:22 up 39 min PPPoE Link Up: Disabled NAT: Port Status: PortHookRegistrationDND Forward Busy Forward Delayed ForwardFXS 1On HookRegisteredNo FXS 2On HookRegisteredNo

[Marceli]

Did you change default sip ports to same on both ports ?
fxs1 have 5060 and FXS2 have 5062

[lewischan]

Originally Posted by arenasync

I have already confirmed with the provider that everything is ok on their end...

We offer Grandstream Support in Hong Kong with Our platform, if you can use our SIP trunk, i think the problem can be resolved. We did some successful case with our customers.

Lewis Chan
www.zonetel.com
We offer Hong Kong DID/ PSTN number via SIP Trunk