[objective]

Some other sites have xyzsite@vonage.com, etc... That email address goes to a priority queue at the specified VoIP provider. Maybe Voxilla could work out something with each of the providers? Since it only seems like Vonage is doing it right now.

voxilla-support@vonage.com
voxilla-support@voicepulse.com
voxilla-support@packet8.net

etc...

What would the purpose of this be?

Originally Posted by objective

Some other sites have xyzsite@vonage.com, etc... That email address goes to a priority queue at the specified VoIP provider. Maybe Voxilla could work out something with each of the providers? Since it only seems like Vonage is doing it right now.

voxilla-support@vonage.com
voxilla-support@voicepulse.com
voxilla-support@packet8.net

etc...

[objective]

The benefits would be:

- Voxilla gets more members because it seems like they have a lot of great material but not enough "talking" going on.

- Voxilla members, many of which are the first to find bugs, get a little extra special treatment from the companies they are supporting.

- The service providers keep their most supportive, loyal and vocal users happy.

I see the purpose of these forums. I don't understand what these email addresses would do? Who would email to them? What would people email about? Where would the email go?

Originally Posted by objective

The benefits would be:

- Voxilla gets more members because it seems like they have a lot of great material but not enough "talking" going on.

- Voxilla members, many of which are the first to find bugs, get a little extra special treatment from the companies they are supporting.

- The service providers keep their most supportive, loyal and vocal users happy.

[prayer]

I am a different user but I think I see where he is heading with this.... In dslreports.com there is reference to dslreports@vonage.com as a "quicker" response for Vonage that emailing them directly for support.

As I see it, if a company is addressing issues ASAP, then I see no more benefit to the hapless user seeking assistance.

I'm not sure that having a "cheater" method to get attention of customer service is a good thing for a company to have or promote. If their customer service is working resonably well, this should be seen as unneccessary.

Do you get the impression that support items sent to that specific address is actually handled in some fashion other than the other tickets that are opened? I am just wondering as I would think that something like this would cause a conflict with other customers, somehow they are not serviced as well - and why?

Jeff

Originally Posted by objective

Some other sites have xyzsite@vonage.com, etc... That email address goes to a priority queue at the specified VoIP provider. Maybe Voxilla could work out something with each of the providers? Since it only seems like Vonage is doing it right now.

voxilla-support@vonage.com
voxilla-support@voicepulse.com
voxilla-support@packet8.net

etc...

[objective]

We all know that every major customer support center routes calls to reps based on the "status" of the account. If there is no logic in your routing process and you're sending your $10M/year account to your first line support guy that just started his job today, there's a problem. So what's the problem with flagging "valuable" users' emails as a higher priority?

Originally Posted by objective

We all know that every major customer support center routes calls to reps based on the "status" of the account. If there is no logic in your routing process and you're sending your $10M/year account to your first line support guy that just started his job today, there's a problem. So what's the problem with flagging "valuable" users' emails as a higher priority?

I am not seeing that I see a problem with the thought process, based upon account class. All residential accounts are handled and routed in the same manner. Naturally in the case of Broadvox we have an enterprise support group and carrier support. Various accounts hit different levels of support when they contact us, depending upon service levels, SLA's, etc.

[csbadboyz]

This is a wonderful I dea, but at this moment in time, P8 does not seem to be answering ANY of their emails.

I have sent several emails, with no response.. Maybe they need to improve their customer relations first.

I have P8, and love the service, but the customer support is lacking, nothing like BVD..



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