Call Manager 6 BAT process

[Fulley]

Hi all,

Extremely urgent issue before we roll out phones to busy business department tomo!

When using the BAT process we selected dummy Mac address as part of the process.

All phones updated fine but now we are unable to change the prefix from BAT to SEP. This means the phones wont register.

We have tried exporting details and uploading them using update user but this does not work. When searching by directory number or description it nevers finds any phones to update. This is using the custom part.

Any way of doing this? Or alternatively any idea why the update does not work which would also resolve the issue.

Very urgent so any help would be most appreciated.

Thanks

Ben