VOIP problems with internet.

[GusBessa]

Hi so I am having problems with this sipura SPA-2100 which from what I have learned in my search for help it's not really used anymore?
anyways.. I use broadvoice VoIP system and their technical help is terribly bad. I dont reccomend it to anyone unless you really need it. Anyways i sent them 2 emails and they won't answer them. I called them twice. the first time they left me hanging on the line the second time i was talking to a lady and i went to look at a configuration she asked me too and i accidentally unpluged my sipura phone and router adaptor, then i call them a third time and i hung out on the phone for 20 minutes and no one would answer. Their site online has terrible help, it doesnt even have this product that they sold me. a piece of shit i wont deny. anyways...


Whenever i connect my computer and router to the voip. (in the right order right cables everything right) well my phone works, my internet on my pc and my wireless lap top works as well.. however.. the voip box is somehow blocking some of my applications from opening, applications that i opened before no problem without the voip now I can't. (an online game) AOK

comcast cable modem terayon tj715
router is linkys Wireless-N Broadband Router WRT160Nv2
the phone doesnt even have a name i can't really find it i don't think it's important..

What I am trying to find out is why the voip is blocking me from joining games, that when i dont have the voip connected it works perfectly fine. The ip that they give me to get into the voip box on the site does not work either, so for some reason I cant get in to change the configurations someone let me know. and sorry if this is wrong place to post this please move it and let me know where it is thank you very much.

[boatman]

I understand that your network is currently configured as cable_modem~SPA2100~WRT160Nv2~computer.

If you suspect the SPA-2100 of causing issues with some computer application programs then I'd suggest changing the device order to cable_modem~WRT160Nv2-computer and confirm that the computer issues have been resolved. If that solves the problems then you can leave it that way and connect the SPA2100's WAN port to one of the four switch ports on the WRT160Nv2 router.

To find the IP address of the SPA2100's WAN port use IVR code 110. In order to access the menu from the WAN port you can use code 7932 from the phone handset as explained HERE.

If you experience problems when operating the SPA2100 behind the other router, try the following settings:

(under SIP tab)
Handle_VIA_received: yes
Handle_VIA_rport: yes
Insert_VIA_received: yes
Insert_VIA_rport: yes
Substitute_VIA_Addr: yes
Send_Resp_To_Src_Port: yes
STUN_Enable: yes
STUN_Test_Enable: yes
STUN_Server: stun.voxalot.com.au:3478 (or any STUN server such as 'stun01.sipphone.com:3478' or 'stun.sipgate.net:10000')
NAT_Keep_Alive_Intvl: 179

(under Line_1 and Line_2 (or PSTN_Line) tabs)
NAT_Mapping_Enable: yes
NAT_Keep_Alive_Enable: yes
NAT_Keep_Alive_Msg: (this should be blank in order to send small packets that do not cause proxy to reply)
NAT_Keep_Alive_Dest: $PROXY