THANK U FOR CALLING BV YR BUSINESS IS VERY IMPORTANT TO US

ago72italy · #1 (**permalink**) January 15th, 2005, 10:49 PM

I'M GOING NUTS HEARING THIS VOICE RECORDED.......CALLING 611!!!
CUSTOMER SERVICE =ZERO!!!!!!!!!!!!

Stevo · #2 (**permalink**) January 16th, 2005, 12:47 AM

Whats the problem your having?

hkvalet · #3 (**permalink**) January 16th, 2005, 05:34 AM

Quote:

Originally Posted by ago72italy

I'M GOING NUTS HEARING THIS VOICE RECORDED.......CALLING 611!!!
CUSTOMER SERVICE =ZERO!!!!!!!!!!!!

Probably that's how they can offer the best rate around the market.

isepic · #4 (**permalink**) January 26th, 2005, 06:11 AM

well if they had a normal 800 number they'd be broke by now with the millions of minutes folks have been waiting on hold.

davelissa · #5 (**permalink**) January 26th, 2005, 08:48 PM

Hmmm....maybe they should take advantage of one of QuantumVoice's toll-free numbers ;-)

Dave

djkeit · #6 (**permalink**) January 26th, 2005, 09:28 PM

a premium (1900) support line that does answer immediately for ppl who really need help urgently wouldnt have gone amissed though

($20/hr. to pay for an employee is only 33c/min)

cayman · #7 (**permalink**) January 26th, 2005, 10:26 PM

BV support doesn't provide updates of any real sort on their public website; BV support doesn't use a ticket based problem reporting system; BV support does not appear to respond to email problem reports; BV support has no on-line web form to submit problems; BV support has no special accomodation on the customer-accessible "web portal"; ...

Whoever setup BV "support" didn't get it right IMO and its not exactly rocket science ...

<sigh>,
- Don

djkeit · #8 (**permalink**) January 27th, 2005, 10:51 AM

yeah it wouldnt take much to have a forum where customers could write about problems (and answer themsenves or find answers from previous posts) and faqs.

a customer service line that does answer is expensive... so just setup one on a 1900 number

announcements and network status info would also avoid a lot of emails and calls to customer care

chrislappe · #9 (**permalink**) January 28th, 2005, 05:10 AM

Ya know, I've had to call BV support 3 times in the last 2 weeks. The longest call time was 20 minutes. That includes hold time. It took that long because I had to read the mac address on my sipura to them and they wanted to confirm it.

deavod · #10 (**permalink**) January 28th, 2005, 05:30 AM

Quote:

Originally Posted by cayman

BV support doesn't provide updates of any real sort on their public website; BV support doesn't use a ticket based problem reporting system; BV support does not appear to respond to email problem reports; BV support has no on-line web form to submit problems; BV support has no special accomodation on the customer-accessible "web portal"; ...

All great ideas!! Have you sent your suggestions to BV? Seriously, you should. They do have the "Service Notes" spot in the portal but I've not seen anything besides the usual no announcements message.