Swapping primary and alternate number

[giasone]

This evening, I swapped my numbers to make the alternate primary (and primary alternate). After that, my sipura was unable to register. BV is having so much trouble in last couple days that I guess I shouldn't have played with this feature.

Has anybody done this successfully, or does such a change generally require a new set of credentials from BV?

[slicemaster101]

My guess would be it would require a new set of credentials but I could be wrong. Do you provision your own device? If so try changing your old setting that made reference to your old primary number and update it to your new one (aka User ID). If that doesn

[PhoneBoy]

The SIP credentials are based on the primary number. That means if you change your primary number, you will need a new set of credentials.

[mberlant]

On the bright side, the CSR should find it a welcome relief to be fielding a request for credentials right about now.

[giasone]

Yep -- that was the problem. I turned provisioning on and got new credentials. I think I'll wait to ask for the new credentials until things settle down a bit. I've bugged customer service enough as of late.