static on the line on BV

[actor90]

Ever since last night, I have had a huge amount static on my BV line. Earlier last night no one could reach me, anytime they called they get a long period of silence, then a busy signal. It cleared up, but after that there was lots of static. I tried changing the outbound proxy, but it was still staticy. I even tried changing phones, still lots of static. Any sugestions?

[jperry22]

We need more information before we can help you. How are you connected to BV? Are you using a "Softphone"? Are you using a device supplied by BV? Are you using a device or product you purchased from Voxilla?

The more detail you give the easier it will be to zoom in on the problem.

[actor90]

I am on cable with 3000kbps d/l, 256kbps u/l. I have a SIPURA 1001 provided by BroadVoice. On both my cordless Uniden phone, and on a wired GE phone I get static. I'm in NJ, and tried changing the proxy's but still get static, even on the dial tone. I can hear my calls, but even people talking to me hear the static as well, sounds like it's raining basically.

I am using the BroadVoice configuration as well.

[jpeisen]

Hmm. It sounds like you have 2 phones plugged into an SPA-1001, which has only one phone jack, so you must have some sort of a line splitter between the Sipura and the phones. If that is the case (as opposed to you simply testing w/a different phone) could you test with the wired phone plugged directly into the Sipura? Just think we should eliminate any possible physical layer issues before we all jump on the misconfiguration bandwagon. You may want to use a different phone patch cord as well.

FWIW the fact that you have static even for the dial tone (which I think is generated locally in the unit) would also make me think it is possible that the issue is something physical, as opposed to some problem with the BV service, but then I'm a noob to this VoIP stuff - still in my first free month of service w/BV.

[actor90]

I tried the phones seperately. I don't use a splitter. At first I thought it might be my cordless phone, so I then plugged in the cord phone, same static issue.

[actor90]

The static has cleared up. Hopefully what ever was wrong wont happen again.