[Yisroel]

Hi ya'll-

Is there a user setting which can get call forwarding to work or not work on a Broadvoice account?

Whether by dialing *73 or going to the Broadvoice user settings page,
calls are NOT forwarding. A call to the broadvoice phone number will just ring and ring (and ring), never even going to voice mail.

I have tried various forwarding phone numbers, none of them work...

This is a new account with an unlocked spa-3k.

Broadvoice tech. support not answering email pleas (probably because it is unlocked...)

Advice?

Much thanks!

Yisroel

[Yisroel]

re: call forwarding...

I still have gotten no email back from Broadvoice technical support.

Can anyone here let me know (if they know) whether faulty settings in the SPA-3k might be the cause of having no call forwarding working?

The service works fine in all other ways, what can I do or look into to get this working?

[mberlant]

There are a couple of things that come to mind. First of all, *73 is the code to cancel Call Forwarding. *72 is the code to invoke Call Forwarding. That may not be your problem, though. BroadVoice, unlike just about every other provider, requires that you send the actual star codes to their switch, rather than having your ATA interpret the star code and send a SIP control packet to the switch.

On the Regional page of your SPA's configuration interface have you deleted the star codes that relate to BV functions you wish to use, like *72 and *73? You need to do one of three workarounds to get the star codes to go to BV.
- You can delete the star codes on the Regional page.
- You can replace the star codes with ones of your own choosing that do not conflict with any others.
- You can put a translation in your Dial Plan, like <#:*>xx , so that the action of dialing #72 will send a *72 to BroadVoice.

Try these suggestions out and let us know how you make out.

[Yisroel]

Originally Posted by mberlant

Try these suggestions out and let us know how you make out.

Will do so right after Passover.

Much thanks, as always!

Yisroel