Small issues with BV...

slicemaster101 · #1 (**permalink**) May 13th, 2005, 06:18 PM

Well, my service has been more or less restored (International calling is still spotty but getting better) for a few days now, but I have noticed a few small issues with my BV account/line.

First, As of right now, caller ID w/ name is not working. Caller ID number works perfectly, and Caller ID number and name are reported correctly in the account portal activity logs but name never shows on phone (this was a small issue that I also had before the outage but never got around to calling it in).

Second, is that the Date and time in my account portal activity logs are set to Eastern Time. My Voice mail gets time stamped correctly and phone time are set correctly, but those activity logs are on eastern time.

I know these are small issues compared to what others are still experiencing but I was just wondering if this is the case for others as well. I don

Kukulut · #2 (**permalink**) May 13th, 2005, 07:19 PM

I'll guess is normal for BV I have exactly the same problems.

TonyH · #3 (**permalink**) May 13th, 2005, 07:30 PM

Activity logs are in Eastern time for everyone (a customer service rep has told me) and their system cannot support the selection of display timezone yet. Your best workaround would be to export the log to Excel and adjust there.

I've had caller ID name issues too, but not before this whole thing started. My guess for the non-correctly-displaying names would be quality of the lines (that indeed has deteriorated somewhat).

Also there is an issue with the Caller ID time display on the phone and that has to do with the daylight savings time adjustment on the [Sipura] device.

Other than that, as you noticed, service in CA (for me) is improving, still having problems with outbound calls, especially international ones, but we remain patient... :cry:

slicemaster101 · #4 (**permalink**) May 13th, 2005, 07:36 PM

Its good to know that I am not the only one with these issues, I suppose BV will finish tuning their systems and bringing everything back online before they start to address these small issues. I am planning on calling and or e-mailing support in a couple weeks to report these issues.

Slice

Kukulut · #5 (**permalink**) May 13th, 2005, 07:39 PM

I'm real patient.
Inter calls are apin for me sometimes looks like I have a Helicopter bussing around my phone.
A REAL LOUD A MEAN A REAL REAL LOUD SOUND RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
EVEN I HAVE TO HUNG UP MY CUT MY CALL AND TRY AGAIN LATER SOMEHOW (SOMETIMES) WORKS BETTER.
AT NIGTHS GETS BETTER

alexandru · #6 (**permalink**) May 13th, 2005, 07:56 PM

same issues here but I'm happy the service is at least up

slicemaster101 · #7 (**permalink**) May 13th, 2005, 10:56 PM

Quote:

Originally Posted by alexandru

same issues here but I'm happy the service is at least up

Agreed, I my self think it is good that they are working to the major issues before tackling the small ones.

slicemaster101 · #8 (**permalink**) May 17th, 2005, 02:31 AM

Amendment: I have one more thing to add to my small issues/annoyances list. It seems that when calling my Nextel cell phone (for work) from my BV line it takes a really long time to start ringing. This doesn

ethernet · #9 (**permalink**) May 17th, 2005, 09:23 AM

[quote]Once the ringing starts and the phone is answered the connection is superb so I am thinking that it might be on Nextel

slicemaster101 · #10 (**permalink**) May 18th, 2005, 01:57 AM

[quote=ethernet][quote]Once the ringing starts and the phone is answered the connection is superb so I am thinking that it might be on Nextel