Service & Sipura 3000 Questions

[Cyberian75]

Hello;

I'm thinking about going back to using VoIP, so I was wondering...

• Their overall service reliability & quality
• The conditiion of their LAX proxy
• The response time of their customer support

Also, does Sipura 3000 have the capability to store multiple profiles (accounts) per line and "fallover" to another when one fails?

Thanks.

[mberlant]

Voice quality has climbed back up over the past year in calls to most places covered by the calling plans. Proxy servers have service troubles and/or have maintenance interruptions from time to time, but this is easily overcome by switching servers. That's why they have seven of them.

LAX is mostly fine, but DCA2 was providing better service a couple of months ago.

I haven't needed to call Customer Support in many months, so you'll have to read the postings here to get a better read on that, along with getting back up to speed on the other points you make.

The SPA-3000 is not a switch; it is an ATA. As such, it cannot make decisions based on availability, time of day, congestion, etc.

[Cyberian75]

Thanks for your reply.

SPA-3000 is able to "fallback" to PSTN when the broadband connection goes down and can store multiple accounts, right? So I was wondering if it it fallback to the second account if the first one fails to register.

[mberlant]

If the SPA notices that the ethernet connection has died it will invoke fallback to PSTN. There's no way I know for the ethernet connection to only die for the primary SIP provider, though.

[Cyberian75]

Okay, thanks.