Removing an alternate number

[Cody]

Hello everyone,

I've been using Broadvoice at home connected with a SIP trunk on a Cisco 2801 running CME since April of this year, and have been very happy with my service. I am moving in two weeks, and today I went to select an alternate number in my new area code. After selecting one of the numbers in my new area code in the dropdown list, and saved my change. Unfortunately, it turned out that the number was already provisioned to an area business. I'm not sure why it showed as available, but I deleted it and after selecting another number that I called ahead of time and verified was unallocated, I'm left with an alternate number that shows as (obsolete) in my BV portal alternate number page but is still listed.

I've emailed technical support regarding this and have not heard back yet. I was wondering if there was anyone who has removed an alternate number who could point me in the direction of ensuring that the number is not allocated to my account. I am ready to accept that I may not have the fee for alternate number allocation refunded to me for the first number, but I want to ensure that I'm not impacting a line that shouldn't have been listed as available initially.

Thanks in advance for any help you can provide!

Cody

[Cody]

Hey everyone,

An update on this issue: I received an email from a Broadvoice customer service agent asking whether I had received authorization from an agent to change the number, so I called and explained the situation to them. They agreed over the phone to reverse the charge and investigate the mis-allocation of the number that was listed as available.

It might be a good idea to call potential alternate numbers from a non-Broadvoice network phone before selecting it. You should hit a reorder tone (fast busy) on a non-allocated number.

Cody