Reaching incorrect numbers

[grendon]

After almost 2 weeks of testing BroadVoice and Sipura 2000, we have found that on occasion we will dial a number and get no answer or a "not in service" recording for a particular number.
If we try to dial the same number via our regular POTS lines we get the called party no problem. The problem can even be replicated again and again with the same number and you get the same results.

Any ideas on what could be causing this?

[mberlant]

You will probably need to call BV Customer Service, but you need more evidence first. The evidence you need is confirmation that your SPA has dialed the right number (and, therefore, it's BV's fault that the call did not complete).

Just after hearing the "not in service" recording you should go to the Info page of the SPA web configuration and make note of "Last Called Number" under "Line 1 Status". Make sure that this number is exactly the same as the number dialed successfully via POTS (assuming that your POTS line is in the US, as BV is). Armed with this, you will be able to give BV the information they need to figure out why the call cannot be handled by their network.

Of course, if you find that the number does not look like it should you will need to check out your Dial Plan for problems.

[grendon]

Thank you, will try that.