[chex]

Hi:

I am going to respond to this post that Levi posted in the 'broadvoice@yahoogroups.com' group and put it in here. The Voxilla forum has more action than the Yahoo group does, we need to channel our efforts..

anyways, to respond to levi:

yeah , there was lots of stuff that was promised to be done well before the end of summer, and here we are sept 2nd ( yeah yeah I KNOW summer isnt over until sept 21st.. get over it :P ) and still nothing.

The only thing that I saw them do was beef up the Voicemail system, which was in bad shape this spring, and they fixed it up nice over the summer.

besides that, I have heard nothing else about when the new features will be rolled out. But as you, I am very happy with the service as it is right now, it works very well.

talk soon...

-- stefan


> From: "Levi Wallach" <e104730183@e...>
> Date: Fri Aug 20, 2004 3:39 pm
> Subject: Any Progress?

> Well, it's been almost 4 months since I got set up with Broadvoice
> and there were all these estimates of different features that were
> coming, including a redesign of the backend profile manager. So
> far, I haven't heard or seen anything new except they have some new
> images on their home page. Can anyone point to any kind of new
> services, features or really ANY kind of news coming out of this
> company? It would be nice to get a little bit of communication from
> them once in a while, although so far I've been more than satisfied
> with their service...

[PhoneBoy]

We'd welcome the participation of anyone from the BroadVoice Yahoo group.

[lwallach]

Stefan,

This is Levi. Thanks for the response and pointing folks to this board. I have tried many times to start up discussions on the Yahoo! group, but it seems no one is wanting to make a peep! Very frustrating! Almost like dealing with BV!

I too am pleased overall with the service. Sure I've had some problems once in a while with line quality, and I can't really do any uploading while talking, but that's not BV's fault so much as my crappy 128Kbps upstream.

I do wish that BV would be a bit more customer-friendly in terms of being proactive. If I want to get any info from them, the only real choice is to actually call up their support line or sales line. Admittedly I haven't done this, but even if I do, I just wonder how accurate it might be, since this is how people originally got the information about the changes that were supposed to happen in late spring or early summer.

For Pete's sake, this company is probably serving thousands of people and there is real conduit for them to put out news let alone actually converse with its customers via a bulletin board. I would bet Vonage has even more customers but they do have a very active board.

Again, because the quality is ok, I don't have any big reason to leave, but if I find out about how this company or that has added a bunch of new features which look really useful and which BV doesn't have, well, who knows? Silence can be deadly. A lot of customers will take the attitude of if its not broke don't fix it, but VOIP customers are still predominantly early adopters, and those folks are looking for the bleeding edge. If they sense statis, they start getting impatient and start looking around for alternatives that seem to be actually making regular progress and making that progress KNOWN to their clients/customers...