Qwest PSTN forwarded to BV = no connection

[Lee]

Today this started:

I noticed that if I forward my Qwest PSTN line to my Broadvoice number that callers get a message "all circuits are busy" or just silence, with no ring at all.

If callers dial my BV number it works, if they call my Qwest number it works, but if I forward my Qwest to BV it doesn't.

Seems rather odd... Not sure who to call. All my friends call my old Qwest number, and I (normally) have it forwarded to Broadvoice. Its been working fine this way for a month. Not today...

FWIW, I'm using a BYOD Sipura 1001 w/BV provisioning.

[mberlant]

Stupid question - Can you pick up your Qwest phone and dial your BV number successfully?

If this is successful, then when you dial *72-xxxxxxxxx to invoke Qwest forwarding, do you answer the BV phone to engage the forwarding or do you perform the *72 ritual a second time to engage the forwarding in absence of having answered the "victim" phone number? With almost all ILEC phone systems you must set Call Forwarding twice to engage it if the receiving party does not answer the phone on the first call attempt.

[PhoneBoy]

I was able to foward my Qwest PSTN line to my BroadVoice number, but I found an interesting "bug." Instead of using BroadVoice's VM, I forward the call to another telephone number which is a voicemail drop for me. The Call Forward Busy and Call Forward No Answer do not appear to work on "forwarded" calls.

[cayman]

Originally Posted by PhoneBoy

The Call Forward Busy and Call Forward No Answer do not appear to work on "forwarded" calls.

This is consistent with the problems I've been reporting with BV, where AIN/Caller-ID info is not correctly passed from RCF and non-BV tollfree#s inbound to BV, and where VM is sometimes incorrectly handled at BV under same cirucmstances, and where "Simultaneous Ring" does not work properly for the same RCF and non-BV-tollfree incoming calls.

I have said for quite some time: I think that the BV switch software "BroadWorks" has serious programming problems with this interface and that BV is ignoring these becasue they are not as important as BV growing their market share.

Their CTO suggested in a recent email to me that it's all in my self-provisioning. It's not, BV's switch systems need trouble-shooting.

Bottom line: if you are trying to handle incoming calls from some other source than PSTN-direct-into-BV or BV-direct-to-BV, you may very well have strange problems with BV. BV doesn't play well with others.

Just a continuing rant,
- Don

[Lee]

Originally Posted by mberlant

Stupid question - Can you pick up your Qwest phone and dial your BV number successfully?

If this is successful, then when you dial *72-xxxxxxxxx to invoke Qwest forwarding, do you answer the BV phone to engage the forwarding or do you perform the *72 ritual a second time to engage the forwarding in absence of having answered the "victim" phone number? With almost all ILEC phone systems you must set Call Forwarding twice to engage it if the receiving party does not answer the phone on the first call attempt.

Yes, I can successfully dial the BV number from the Qwest phone. Works fine. Its only when the Qwest number is forwarded that the problem appears.

Regarding forwarding. I use Qwest "Call Following" so I have never used *72 to forward my Qwest phone. I dial an 800 number, enter my phone # and password, then enter the phone number I wish to forward to. This is nice because I don't have to be home to forward my home phone. If I can get BV stable I will cancel this $5/mo. service, but thats how it works for now.

[mberlant]

Call Following is a great service. I wish it was available when I lived in the States.

[five337]

I am having the SAME EXACT PROBLEM.

My PSTN provider checked and double checked everything. They even called the company that provides the lines for BroadVoice in my area (XO communications) and they could both confirm the problem, but couldn't figure out how to fix it.

Please call Broadvoice and complain. I called and they blamed my PSTN provider!!!

Originally Posted by Lee

Today this started:

I noticed that if I forward my Qwest PSTN line to my Broadvoice number that callers get a message "all circuits are busy" or just silence, with no ring at all.

If callers dial my BV number it works, if they call my Qwest number it works, but if I forward my Qwest to BV it doesn't.

Seems rather odd... Not sure who to call. All my friends call my old Qwest number, and I (normally) have it forwarded to Broadvoice. Its been working fine this way for a month. Not today...

FWIW, I'm using a BYOD Sipura 1001 w/BV provisioning.

[chex]

Hello:

I am having a similar problem with my BV line since yesterday.

All my incoming calls get 'the caller is busy, and bounces to my VM'. I am getting around it by setting Call-Forw Busy, and having it ring my cell phone.

My BV number is with XO Comm., too.

Annoying!

here is the message I just sent BV support:

-- Stefan

---------------------
I am having trouble with my Broadvoice line.

>
> To best serve your support needs, please provide as much information as possible:
>
> * In the subject line of the email window, please type your BroadVoice Account Number or telephone
> number.
> * If you are experiencing issues placing or receiving calls on your BroadVoice number, please provide
> specific examples of the times and numbers of the attempted calls.

This problem has been happening since yesterday. Any incoming calls get a 'the caller is busy, and gets
bounced to BV voicemail, but I am not on the phone. If the person leaves a message, I get the VM ring on
my phone.

If I set 'call forward busy' then the calls get forwarded correctly.

> * Type of Internet connection and the name of your Internet Service Provider (DSL/Cable/Dial
> up/Satellite)

verizon DSL, Boston MA 1.5/384 K


> * Make and model of your router (if you are using one)

Netgear DS104

> * Make and model of your telephone

bellSouth Call Manager 7311


> * Brief description of your home network (computers, routers, hubs, switches, firewall software)

netgear router, SPA-1000 plugged directly into my router.

> * Detailed description of the issue you are having

see above.


> * Results of troubleshooting steps you have completed (i.e. cycling power, port forwarding, as
> detailed on our Installation pages)

I power cycled my router, DSL modem, and SPA-1000. same thing.


> * Call-back number and the best time to call you. We will do our best to accommodate you.


call me on my cell phone, since my BV number is not reliable at this point:

617-xxx-xxxx

Thank you!

[chex]

Hi:

As of 11 am Mon 4-APR-05, it seems this problem has now been fixed.

yay Broadvoice. :P~

-- stefan

Originally Posted by chex

Hello:

I am having a similar problem with my BV line since yesterday.

All my incoming calls get 'the caller is busy, and bounces to my VM'.

[Lee]

If I foward a number to BV the result is (still) "All circuits are busy..."