Problem with call quality to Brazil ?

Cybertoy · #1 (**permalink**) July 31st, 2006, 03:47 PM

Hi,

Recently I have noticed call quality to Brazil got bad. There's intermittent noise on the line. Sometimes the connection even goes down. The noise is a static that's hearable several times per minute.

Anyone else experiencing this?

I am using the DCA proxy. I have noticed that the IP address has changed from 147.135.2.128 to 147.135.0.128.

ciao,

Cybertoy

avig2 · #2 (**permalink**) July 31st, 2006, 06:30 PM

which service are you using?

Cybertoy · #3 (**permalink**) July 31st, 2006, 07:22 PM

uh .. sorry... it's with Broadvoice. I have the unlimited world plus plan.

TheWizard · #4 (**permalink**) August 5th, 2006, 09:30 AM

147.135.0.128 is still the IP address for proxy.dca.broadvoice.com, and 147.135.2.128 is the IP for proxy.dca2.broadvoice.com. I am assuming they are two, different proxies. Have you tried any other proxies? There are seven more to choose from.

Cybertoy · #5 (**permalink**) August 7th, 2006, 02:59 PM

Hi,

yes... I have this problem with both of these IP's as well as the NYC proxy. Only calls to Brazil have the static noise.

It's getting very annoying and unfortunately I have to consider changing provider. I would hate to do that though as for calls to Brazil you can't beat the unlimited world plus plan.

ciao,

Cybertoy

shadow1011 · #6 (**permalink**) August 28th, 2006, 05:07 PM

I am experiencing noise as well on most calls to Brazil. I am using the ATL proxy.

During the calls I do not see much packet loss, decode latency or jitter in the statistics from the SPA2002.

Is there other information that might be helpful in resolving this?

Peter

Cybertoy · #7 (**permalink**) August 30th, 2006, 01:24 AM

seems like we have to live with this until they fix it. I managed to get the customer service people to open a trouble ticket with their engineering department. However whenever that happens I have the impression that the ticket vanishes in nirvana and maybe eventually the problem is fixed (or fixes by itself).

DEREK · #8 (**permalink**) October 6th, 2006, 01:23 PM

I too have noticed this problem for calls to Brazil. On the US calls side calls are excellent, but Brazil calls there's a hisssssing sound like crazy. I called tech support and their attitude is "live with it". If you asked me I think it's a ploy to get people brazucas to talk less since we are all cara-de-pau and overuse/abuse their system anyways!

Cybertoy · #9 (**permalink**) October 6th, 2006, 01:44 PM

Unfortunately I have to agree. I have a ticket open with their engineering department though. About every 3 weeks I ask for a status and the response is only that it's still open ....

Please send mail to support@broadvoice.com though and have them open a ticket with engineering. Hopefully when they have more customers complaining about this they'll actually do something.

mexdfsip · #10 (**permalink**) November 2nd, 2006, 04:44 AM

Well Internet doesn't seem to be the problem, only the calls to brazil, which means that broadvoice is saving money with his carrier for the calls to brasil: less bandwidth per call on the PSTN, which affects the quality.