Voxilla VoIP Forum

Go Back   Voxilla VoIP Forum > Service Provider Support Forums > BroadVoice Support Forum

BroadVoice Support Forum Need help or have questions about BroadVoice? BroadVoice is here to answer your questions and concerns: technical support, how-to guides, troubleshooting, and general assistance.


Closed Thread
 
LinkBack Thread Tools Rate Thread Display Modes
  #1 (permalink)  
Old February 13th, 2006, 10:35 AM
Junior Member
 
Join Date: Feb 2006
Posts: 16
klydal
Default Problem with Call manager and Account portal Login

Problem: I am unable to make calls with my call manager ("resource unavailable"). Sometimes I am unable to log into BV account portal.

Everything else works great, I can make and receive calls from my phone. I am very sure it is a router problem. My router is a WRT55AGv2. I have read about many people having problems with configuring this router. Right now I have it set to DMZ enabled for my ATA which is a sipura 2100. I also have both firewall protection things (block anonymous & sip protection) disabled. My call manager works fine when I use a softphone. The logging into the account portal thing only occurs randomly. If I refresh the router I am usually able to log in. I will try port sniffing to ensure my ATA's ports are open. Has anyone else had this problem before? If I do decide to get a new router, any suggestions on what works well with BV and sipura ATAs? Thanks!
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
  #2 (permalink)  
Old February 17th, 2006, 12:07 AM
Junior Member
 
Join Date: Feb 2006
Posts: 16
klydal
Default RE: Problem with Call manager and Account portal Login

Update: Well, after a lot of fooling around with stuff I think I figured out it is not my router after all. It seems to be my sipura 2100 I received from Broadvoice. The reason I have come to this conclusion is because I have recently purchased my own ATA, a grandstream Handytone 386. I configured this device for broadvoice and tested it out. I was finally able to use my call manager to make outgoing calls! I am still unsure though. Yesterday I was having weird problems. I could make out going calls from my sipura, but I could not call my voicemail (*86) or dial 611. Soon the phone went out all together and I just shut everything down for the rest of the day. My handytone has given me full functionality back, except I am still having trouble logging into my account portal. I have been using the link below to access the call manager. I have also listed what I believe to be the sources of my problems. I will update later if I confirm them or find something or someone else to blame.

1. Problem with Router
2. Problem with the BV sipura ATA
3. Problem with encryption or sip registration

BV call manager (DCA Proxy): https://appserver.dca.broadvoice.com
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Closed Thread

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Broadvoice and the non-working call manager... nc_mark BroadVoice Support Forum 2 May 23rd, 2006 01:34 PM
IPKall Account Login has been fixed IPKall IPKall Support Forum 1 October 28th, 2005 10:45 PM
Suggest real-time call logs in portal keefe007 BroadVoice Support Forum 0 October 13th, 2005 04:33 AM
Call Manager not managing very well Yisroel BroadVoice Support Forum 0 June 10th, 2005 06:55 PM
New Account Portal for Broadvoice is Live scott02459 BroadVoice Support Forum 4 November 11th, 2004 10:06 PM


Voxilla News

More Voxilla news



All times are GMT. The time now is 03:06 AM.


vBulletin, Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.2.0 ©2008, Crawlability, Inc.
Logos and trademarks are the property of Voxilla or their respective owner. All other content © 2003-2009 by Voxilla, Inc.