[sgarson]

My Broadvoice calls are consistently disconnecting after 60 seconds, but only for calls that I dial out on the IP phone. At first, I thought it might be my firewall, so I disconnected my Sonicwall and plugged the phone directly into my cable modem...same problem.

When I call in to the IP phone, the call is fine and does not disconnect.

Does anyone have any idea what the problem might be?

Thanks,

Steve
Boston

[sgarson]

In looking at my phone logs, this is what I see at 60 seconds:
[8]7/5/2007 10:02:47: Send Packet REGISTER[2]7/5/2007 10:02:47: Registered at registrar as 781YYY1234@sip.broadvoice.com[8]7/5/2007 10:02:55: No special routing, routing to sip:617XXX1234@147.135.20.128[8]7/5/2007 10:02:55: route_pending_packet 1010103: entry=url ? sip:617XXX1234@147.135.20.128[8]7/5/2007 10:02:55: route_pending_packet 1010103: entry=udp 147.135.20.128 5060[8]7/5/2007 10:02:55: Send Packet BYE[5]7/5/2007 10:02:55: Dialog 7/7 going to terminated[5]7/5/2007 10:02:56: timeout::callback: Registering with timeout of 0 ms[5]7/5/2007 10:02:56: timeout::callback: Registering with timeout of 0 ms[8]7/5/2007 10:03:02: Routing to outbound proxy siproxy.nyc.broadvoice.com[8]7/5/2007 10:03:02: route_pending_packet 1010104: entry=url ? siproxy.nyc.broadvoice.com[8]7/5/2007 10:03:02: DNS cache_lookup: naptr proxy.nyc.broadvoice.com -> [8]7/5/2007 10:03:02: route_pending_packet 1010104: entry=srv tcp _sip._tcp.proxy.nyc.broadvoice.comI think this looks like a normal disconnect, but it happens after 1 minute for outbound calls only.

[mcmug17]

Originally Posted by sgarson

[8]7/5/2007 10:02:55: Send Packet BYE[5]7/5/2007 10:02:55: Dialog 7/7 going to terminated

Your phone is sending out the BYE, which kills the call.

[johnfromen6]

Hi Steve I'm getting the same problem. I saw the post that suggested that your phone was sending a bye instruction. Was that the problem? If it was how did you resolve it?
Many thanks
John

[sgarson]

John:

Honestly, it has been a while and I finally decided to use a fully supported device which then worked just fine. I use a Cisco ATA 186 and have not had a single problem. I also use a separate public IP that does not go through my firewall.

When one looks at the time and value of your time, supported hardware is the only way to go.

Steve