No line 2, no firmware upgrade.. :-( Sipura SPA 1001

[therule]

Dear,

first of all thanks for your detailed reply and sorry for the PM. I did search the whole forum and was desperatly looking for help...

So : In the object description was also mentioned "E-Mail us as to your choice of SPA-1001 or SPA-2100 same price. If no e-mail SPA-2100 will be shipped."... I did receive a 1001. Also found in the description (and confirmed by the seller) was :
The SPA-1001 supports the Sipura VSP feature. VSP stands for "Virtual Services Port." With VSP, users can configure the SPA-1001 to register with two independent VoIP services. Inbound calls can be alerted using a distinctive ring and outbound calls are supported using a configurable dialed access code, e.g. 9 or #. A conversation with a party on VoIP service #1 can be conferenced with a party on VoIP service #2 by simply using the three-way conferencing feature on the SPA-1001"

So because of this confirm (there is only one PHYSICAL phone line but seller told me that it should be possible to user line 2 with another VSP), I bought the object. Now the device seems not to be upgradeble and I have a SPA1001 with only one service line, what was not like promised...

[hok]

Originally Posted by therule

In the object description was also mentioned "E-Mail us as to your choice of SPA-1001 or SPA-2100 same price. If no e-mail SPA-2100 will be shipped."... I did receive a 1001.

I remember Discount For Less did state something like that before. In contrast, it appears to me that they only sell SPA-1001BV at http://stores.ebay.com/Discount-For-Less now.

Originally Posted by therule

Also found in the description (and confirmed by the seller) was:
The SPA-1001 supports the Sipura VSP feature. VSP stands for "Virtual Services Port." With VSP, users can configure the SPA-1001 to register with two independent VoIP services. Inbound calls can be alerted using a distinctive ring and outbound calls are supported using a configurable dialed access code, e.g. 9 or #. A conversation with a party on VoIP service #1 can be conferenced with a party on VoIP service #2 by simply using the three-way conferencing feature on the SPA-1001"

I have found above statement in web page at http://cgi.ebay.com/ws/eBayISAPI.dll...OMOBOX:NEWLIST and believe it is simply copied from http://www.sipura.com/products/spa1001.htm that is specifically for SPA-1001, not SPA-1001BV.

Again, for SPA-1001 only, not SPA-1001BV that is what you have brought; firmware can be upgraded to increase hardware capability from one line to two lines per followings:
http://www.sipura.com/Documents/SPA-1001.pdf “*In the future, the capability to add a second independently configurable service to the SPA-1001, via the single RJ-11 phone port, will be made available as firmware upgrade.”

http://www.sipura.com/Documents/rnote/rn1001-se.htm

In other words, for SPA-1001, again, not SPA-1001BV that is what you have brought; upgrading firmware version to 2.0.13 SEg or 3.1.8 will add a second independently configurable service to the SPA-1001 (again, not SPA-1001BV that is what you have brought), via the single RJ-11 phone port. Such firmware upgrade is available directly from Sipura via http://www.sipura.com/support/index.htm .

For SPA-1001BV, its firmware cannot be upgraded from anywhere else but BroadVoice (may be you can try to crack it :shock. The latest version of firmware available from BroadVoice for both SPA-1001 or SPA-1001BV is 2.0.10e as you can see yourself via http://www.broadvoice.com/support_in...od_sipura.html .

Since second line feature was not added until firmware version 2.0.13g, any firmware version lower than 2.0.13g does not have second line feature.

I believe you should contact the seller and inform her/him that (s)he should not have copied “Application Note:” from the bottom of web page at http://www.sipura.com/products/spa1001.htm . After all, please remind her/him that (s)he is not selling SPA-1001. Instead, (s)he is selling SPA-1001BV.

[therule]

Dear, the seller (I think, I hope) and myself are not satisfied with this situation because discountforless was (according to what I think) handling "in good willing" (I hope you understand, because my English is not quite perfect...), but not well informed. In the emails we sent each other BEFORE I bought, I informed and he told me that there WILL be a second line, I COULD upgrade firmware and it would also be possible to use SKYPE (by example) on the second line (because I thought it was not SIP, I re-asked, but he confirmed again).

Now I know I bought a 1001BV (instead of a 1001) and the firmware is not upgradable (anyone who can crack it?) the device is not like "promised" (read: expected). If there's no possibility to get that second line I need (that's the reason I bought it), I'd like to have my money back. If somebody knows a way to get that 2nd line (read "crack"?), I have what I bought and I'll be happy with it.

Again, I do NOT want to say the seller lied to me or would sell me a "wrong" item but if HE was wrong with his information, MY opinion is that HE has to solve it (and take it back)...

[mberlant]

That's it. Whether they knew they were promising features that are not available or they answered your questions incorrectly out of ignorance, I believe you should ask for your money back.

[therule]

I still hope I can get a second line ... :-)
Somebody found a way to upload firmware on SPA-1001BV or a crack ?

[ymhee_bcex]

We need men who can dream of things that never were. John F. Kennedy

[therule]

thanks ymheebcex, that post helps me out... ;-)