Newbie with Broadvoice Troubles, Part Trois

Jeffinator · #1 (**permalink**) July 25th, 2004, 08:00 AM

I thought it was all working, but now there's a new problem: I'm having trouble with my Broadvoice line receiving calls forwarded from another number.

I have my number being forwarded from my POTS line to my BV number. Whenever I call the POTS number, when it transfers me to my BV number, the BV number gives me 1/2 a ring, but but then it drops the call. It does *not* go to BV voicemail if I don't answer.

Also, cellphone calls directly to my BV number are dropped as well, after 1/2 a ring. Calls directly to my BV line from land lines work fine (and if I don't answer it goes to voicemail), but the plan was to keep the POTS line and just have it forwarded to the BV number. I have no answer forwarding and busy forwarding on the POTS line to the BV number.

Anyone have any clues as to what this might be?

PhoneBoy · #2 (**permalink**) July 26th, 2004, 07:10 AM

Sounds like weirdness with Call Forwarding. I know that different data is passed when a call is forwarded from one switch to another. Maybe BroadVoice is choking on that info?