new byod user

bendit · #1 (**permalink**) January 26th, 2005, 10:39 PM

Hi,

I just got my box from voxilla and went to BV to sign up. I wanted to sign up as generic device but it didn't allow so I signed up with 1001. I went through the process but when it was all done, I don't have a green light on the back of my box and I have no dial tone? I then went and entered some strange codes into the box and upgraded it? Question: what do I need to do now to get dial tone? Did they lock my box? I never wanted a locked box? Can I unlock it and if so how? help!!!
Thanks.

Mike

markos007 · #2 (**permalink**) January 26th, 2005, 10:47 PM

Quote:

Originally Posted by bendit

Hi,

I just got my box from voxilla and went to BV to sign up. I wanted to sign up as generic device but it didn't allow so I signed up with 1001. I went through the process but when it was all done, I don't have a green light on the back of my box and I have no dial tone? I then went and entered some strange codes into the box and upgraded it? Question: what do I need to do now to get dial tone? Did they lock my box? I never wanted a locked box? Can I unlock it and if so how? help!!!
Thanks.

Mike

ask bv for the password and your tel number (id) and use the voxilla wizard it help

deavod · #3 (**permalink**) January 29th, 2005, 03:58 PM

Yes, it's not clear from the BroadVoice instructions but you must get your password from them. Then you put your phone number and password in the Voxilla wizard and away you go.

If I have some spare time today I'll write up a step-by-step guide to BYOD at BroadVoice. I was confused by this myself when I first started out.

craig · #4 (**permalink**) January 29th, 2005, 06:19 PM

The odd thing is that if you put in generic SIP device they send you the configuration automatically. I started out using a softphone and had no issues. It appears from the above that if you pick an actual device, they don't send it ?!?

deavod · #5 (**permalink**) January 30th, 2005, 01:35 AM

Quote:

Originally Posted by craig

The odd thing is that if you put in generic SIP device they send you the configuration automatically. I started out using a softphone and had no issues. It appears from the above that if you pick an actual device, they don't send it ?!?

Hmm. Strange. I didn't get my account password from them autmatically. It all worked out in the end though - now I know

mikeschumann · #6 (**permalink**) February 1st, 2005, 08:05 PM

Is there any easy way to get the password. I've sent e-mails to support@broadvoice.com and tried calling their support number for the last two days. No reply to e-mails, and calling the phone number puts you on hold for 20+ minutes before the call is dropped.

jperry22 · #7 (**permalink**) February 1st, 2005, 09:48 PM

I'm not at liberty to discuss the details but BV customer support should drastically improve over the next week or so.

craig · #8 (**permalink**) February 1st, 2005, 10:18 PM

Doesn't that count as discussing

Seriously, improved customer service would be nice to see. It seems to be a major handicap for them.

jperry22 · #9 (**permalink**) February 1st, 2005, 10:21 PM

I was given permission to mention it but not give details. I think we will all see an improvement in BV CS shortly.

vin944 · #10 (**permalink**) March 3rd, 2005, 07:48 AM

I have the spa-2000 and I used the generic sip sign up. They never sent me any config specs but when I logged into the portal > acct info I found the config stuff there. I printed the page and then used voxilla wizard and all is well. So far service has been great.