[Cyberian75]

I've been trying to cancel the service since last Friday!

l'll have to place a charge block on my credit card if they don't respond by next week...

[kieranmullen2]

Credits are not instant. They can take up to 30 days to come due to the way companies have their billing systems setup.

[majofa]

Broadvoice ???
That is not a company. Is a pitiful joke.
Even more, I think that is a one man operation, working from his home's living room.

Support ????
Non existing

Service ????
They don't even know the word.

If you need VoIP service, go with the pros. Forget about amateurs like Broadvoice.

[Cybertoy]

like I said ... you get what you pay for. Their price is still unbeatable and for that low price I'm willing to live without service/support. I've been using them almost 3 years now and the benefits outweigh the trouble they have once in a while.

Just don't rely on them as your only provider. Have a backup in place when they fail.

ciao,

Cybertoy

[geneq]

I have only been with BV for a short time. Thus far it's been a very pleasant experience. Their support people have been *great*. Very friendly, and helpful. When I had some problems getting my softphone configured, the rep that I spoke with gave me a one-month credit as a courtesy, and I received it that day. For the price and features, they are the best. The sound quality is better than it was on Vonage, the price is better, and the fact that they don't lock me into (or out of) a proprietary piece of hardware is fine by me. I can deal with service interruptions every once in awhile if their support stays as good as it has been.

So far, I'm really quite satisfied.
Time will tell.

[geneq]

One more thing. I agree with the contention that using VoIP for a business is not a very good idea. There are too many ways it can and will fail. I don't think it matters who the provider is. My primary use is for telework, and I still have a backup POTS line in the event of failure.

[kieranmullen2]

If you have a decent broadband connection FIOS, DSL, T1 etc (not cable) and a quality provider then VoIP works fine.

Who is/was your ISP?

[markosjal]

If you are disappointed with Broadvoice, let me tell you we have MANY customers that have come to us and STAYED with us.

Here are some reasons.

You call us on the phone and if we are not immediately available you will ALMOST ALWAYS receive a call back within hours. Of course there are some exceptions to this.

You can use ANY SIP or H323 device on our network

We offer more peering that ANY other provider or peering company. You can make free calls to ANY SIPBroker peer and even more than SIPbroker offers! Those include Broadvoice, Packet8, Net2Phone and more*

We give you an OPEN SIP address for your inbound SIP calls*

If you mention the Voxilla forum we will meet or beat ANY providers flat rate plan and / or rates for North American Calls!

No tricks, no hidden charges, no games. Just quality service at great pricing.

* services require a SuperDID

Mark
SuperNetTel.com

http://www.supernettel.com

[TheWizard]

Hooray for biased advertisements!

[Vaclav]

I'm cancel BroadVoice after 3 year service - now I'm OK