[FireMyst]

I'm able to place calls but I can't receive calls. When my broadvoice number is called you hear "xxx is busy" then voicemail. No rings, nothing. The line doesn't ring. This is not a firewall problem. I used all Codecs on my VoIP router just to make sure but it didn't help.

Been in touch with BV tech support, they are clueless and the least I can say quiet illiterate.

This is driving me crazy and I'm thinking to cancel. Broadvoice customer service is VERY VERY bad. Any help please?

[PhoneBoy]

Look on the Info tab of your Sipura (I assume that's what you're using). Is it registered?

[FireMyst]

Originally Posted by PhoneBoy

Look on the Info tab of your Sipura (I assume that's what you're using). Is it registered?

I use a D-Link 1402S. It is registered. When I "Query Registeration Stat" it displays that it is registered. This is the result:

sip:212202xxxx@69.118.91.xxx:5060;expires=3322

[jperry22]

Originally Posted by FireMyst

I'm able to place calls but I can't receive calls. When my broadvoice number is called you hear "xxx is busy" then voicemail. No rings, nothing. The line doesn't ring. This is not a firewall problem. I used all Codecs on my VoIP router just to make sure but it didn't help.

Been in touch with BV tech support, they are clueless and the least I can say quiet illiterate.

This is driving me crazy and I'm thinking to cancel. Broadvoice customer service is VERY VERY bad. Any help please?

Since you didn't bother to supply us with any information other than "My phone doesn't ring" in your initial post it makes it virtually impossible to help you. If this is all the info you supplied to BV customer service I can see why they couldn't help you either. It would have been nice if you supplied the router info on the initial post.

Rather than start off with your first message doing nothing but blasting BV customer service and not supplying any useful information whatsoever for anyone to be able to help, why don't you re-phrase your question and include information such as what hardware/software you are using, what the symptoms of your problem are, and things like that? Your initial post gives everyone the impression that you are a hot-head that results to name-calling at the first sign of trouble. I'm sure you are a better person than that.

Although it takes a long time to answer the phone, BV customer support has been touted and continues to be one of the best. Their CS staff is well-known for their knowledgeable help staff. Now if they could just answer the phone a little quicker...

[FireMyst]

Alright for the sake of it. First thing first, I have over 10 years of TCP/IP networking experience : no need to talk about how to set-up a router, a firewall and such thing. I have no prior experience with VoIP, Codec audio encoding, SIP servers.

I use a D-LINK 1402S VoIP SIP device I bought it 10 days ago from newegg. The device isn't defective because I just tried it with a lingo phone number of a friend of mine and it worked perfectly for incoming and outgoing calls.

The VoIP device is connected directly to DOCSIS 2.0 cable modem on an Optimum Online cable internet connection. No firewall whatsoever is on. I also tried the set-up on a Verizon business dsl with static IP where no port blocking is on per our contract with them.

The VoIP router was configured with the broadvoice settings and I AM ABLE TO PLACE calls. BUT I can't receive any call, the PHONE doesn't ring. The phone is registered with the SIP server at broadvoice as I can see that from
A- the phone being able to place outgoingcalls
B- the registration status I can check on the DLINK

The same phone with the same VoIP device were used with the lingo account and the phone rang!!!! So the phone set works well. For the sake of it I tried with 3 other phone sets and a fax machine just to make sure.

So now what? I hope that's enough information for you.

[jperry22]

Thanks for the information. Now I have a question. Is there any way you can determine what the values for the VIA headers are set to in your Dlink? It has been proven that BV has a problem with incoming calls when all VIA headers are set to ON. Disabling the VIA headers for BV will typically fix the problem you are describing.

[FireMyst]

John,

I'm not sure where I can get to the headers you were referring to. I'm putting screen shots of the SIP section of the dlink (I wasn't able to resize them sorry for that). I hope you find something wrong in here

[jperry22]

On the query registration state set expires to 20 rather than 3314. See if that does it for you.

[FireMyst]

didn't help much. same problem no incoming rings, no incoming calls. :/

[jperry22]

trry changing registration expiration to 20 secs also. Normally this value is set to 3600 but it appears from your top screen that you may need to override this value.