[sidchang1]

I was able to use Broadvoice's speed dial 100 before I upgraded to 3.1.3a version. Now I switched back to 2.0.13, it still won't let me do the speed dialing I setup in the Broadvoice call manager.
Broadvoice's speed dial 100 dial # first and 2 digit # preset in the call manager.
I still can use speed 8 setup in the Broadvoice's call manager.
In order to use Broadvoice's speed dial 100, I need to dial # first. In the SPA3000 dial plan, # is also used to dial out to line line. How do I avoid the conflict btween SPA's dial plan and Broadvoice's dial plan.
Even I eliminate the # plan in SPA3000's dial plan, the Broadvoice's speed dial 100 still won't work.
Please help me to see if there is any way to resolve the problem.
Thank you.

[PhoneBoy]

As long as you dial # as your FIRST digit, it should work. # as any other digit means "send the number"

(aide note: The Grandsteam IP phones actually have a "send" button on them and they give you the option to disable the "# means send" function in the menu.)

[sidchang1]

Thank you very much, Phoneboy.
I am still not clear. If I setup 212-111-1111 as 99 in Broadvoice's speed dial 100, I dial #99 after I get a dial tone. It will go to land line if dial plan set up #9 as land line. I tried #89 and I got a busy tone.
I am not sure it is a problem from Broadvoice.
Anyone uses speed dial 100?

[mberlant]

Wherever your Dial Plan has #9 or #x pointing to is where calls will go. If you have #9 set as your gw0 prefix your SPA will never send #99 to BroadVoice, assuming that the second 9 is the first dialed digit destined for your PSTN Line. If you wish to use your BV 100 numbers you might create a Dial Plan element for this purpose. For example, if you are not using **xx for anything else you can put in <**:#>xxS0. Then, whenever you dial **99 your SPA will send #99 to BV.

[sidchang1]

Thank you very much, Mike.
It works perfectly.