[craigg]

I recently set up a new acount on Broadvoice using the Voxilla / Sipura Configuration Wizard. I am using the Sipura SPA 2000. Everything seems to work well except access to VM through my Broadvoice line. When I dial *86 I cannot get to the vm menu. I tried dialing my own broadvoice number on the broadvoice line, it rings once and then after about 30 seconds I get a fast busy signal. If I call my broadvoice number from any other line it rings normally and after about 4 rings rolls over to VM and then I can access my messages. Is there something I missed in the configuration? Do I need to add anything more in the Sipura configuration to get this to work? Is Broadvoice's VM system working today? Thanks in advance

[jperry22]

I take it you never bothered to search to see if this topic has already been discussed. Please use the search feature to see if a question has already been answered before posting a duplicate question.

Your answer can be found at

http://voxilla.com/forum-viewtopic-t-1146.html

[craigg]

Jperry22,

I did search and even read that post, but for me I can't seem to get into the broadvoice vm system at all when calling on my broadvoice line.

*86 does not work

calling my own number does not work

Am I missing something here or is the only way to get into the Broadvoice VM system by calling from an outside pstn or wireless line? That makes no sense to me.

Originally Posted by jperry22

I take it you never bothered to search to see if this topic has already been discussed. Please use the search feature to see if a question has already been answered before posting a duplicate question.

Your answer can be found at

http://voxilla.com/forum-viewtopic-t-1146.html

[jperry22]

Ahh!! My apologies! I mis-understood the question. What you may want to do is go to the BV web portal and see if your VM is activated. If it is, and it's still not working, you should call BV support at 611.

[burgerwars]

Had the same problem. If your 2000 is like my 2100, go to the Regional tab (Advance Voice Options in your Sipura menu) and remove *86 (and any others you need to send to BroadVoice) from the Vertical Service Activation Codes. The *86 should then work (I hope).

[craigg]

Hi Mr. Burger,

I had thought about that *86 vertical service code too but when I removed it nothing changed. I managed to get through to Broadvoice and they opened a service ticket on it. They told me it would be Monday before they would be able to repair this. Thanks anyway

Originally Posted by burgerwars

Had the same problem. If your 2000 is like my 2100, go to the Regional tab (Advance Voice Options in your Sipura menu) and remove *86 (and any others you need to send to BroadVoice) from the Vertical Service Activation Codes. The *86 should then work (I hope).

[burgerwars]

Originally Posted by craigg

Hi Mr. Burger,

I had thought about that *86 vertical service code too but when I removed it nothing changed. I managed to get through to Broadvoice and they opened a service ticket on it. They told me it would be Monday before they would be able to repair this. Thanks anyway

Oh well. Only other way I know you might be able to get into your voicemail, is to dial anyone else's BroadVoice number that goes to voice mail (off line, no answer, etc.). Once their voicemail announcement starts, press two stars **, then enter your area code and phone number and PIN code. This is also a work-around for people who have their call forwarding set, and want to access their voice mail remotely, and/or deactivate call forwarding.

[boveen]

Originally Posted by burgerwars

Had the same problem. If your 2000 is like my 2100, go to the Regional tab (Advance Voice Options in your Sipura menu) and remove *86 (and any others you need to send to BroadVoice) from the Vertical Service Activation Codes. The *86 should then work (I hope).

In addition to removing *86 from the Vertical Service Activation Codes, be sure that your diial plan includes *xx

example: (*xx|#xx|[1859]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

The above dial plan is the one Broadvoice recommends for their service (1859 is the country code and area code). The dial plan is found on the Line 1 and/or Line 2 tab near the bottom of the page.

[craigg]

I found that the problem was in the NAT Support Parameters and it has been fixed. Thanks for all the help

[davelissa]

Originally Posted by boveen

1859 is the country code and area code

Ahem...I believe "|[1859]11|" means the device allows 111, 811, 511 and 911. I think what you're talking about is "<:1859>", which means "add 1859 as a prefix to whatever I dial."

My Dial Plan is
(*xx|#xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.) this one came as the default setup for Sipura 2100, but I'm experimenting with it. (My town, Houston, has three codes 832, 713 and 281, and I want to save my long-suffering fingers from having to press 1 as a prefix from all USA numbers)

Dave