[cpharvey]

I have a new problem that seems to be 24 hours old now. When a cell phone calls into my number they get no ringing tones on their end. My phone rings and I can complete the call, but they have no idea it's even ringing.

I haven't changed anything within my configuration and I'm proxied to the dca server. I tried changing the nyc and mia but get the same thing.

Anyone got any suggestions as to things to try or what might be happening, or are you seeing the same thing yourself?

I called BV and got the usual moronic tier 1 who not only could hardly speak english, but couldn't be bothered to do anything more than mumble into the phone that he was going to escalate to tier II and I should hear back in two to three days. --- Very typical of the crap tier I service and I doubt I'll ever hear back (as I never have in the past), so looks like its self-help time.

[cpharvey]

After more testing it looks like it's not just with cellphones but all phones, and having down some scanning through the forum I see others are having the same problems.

Well done BV you managed to f*ck it up again. :twisted:

Time to switch I think, I'm tired of them messing up my phone service and then having to spend time proving they did something dumb while trying to find a tech who cares enough to fix it or speaks good english, or can be bothered.

Let's hope BV allows me to port my number away from them that I ported into them!

[mberlant]

What symptoms make you believe that others share your problem? If this is the case, why did you start a new thread instead of adding your particulars to that existing thread? What happens when you revert your provisioning to allow BV to provision your device? Does the ringback still remain absent? What, if anything, is different between your configuration and BV's configuration of your device?

[cholayil]

this is happening to several of their customers since several days. they are not able to fix the problem till now. i'm soup.. i use their lines for business.. i dont think this anything to do with the config. mine was working for several days with out issues.

[cpharvey]

Originally Posted by mberlant

What symptoms make you believe that others share your problem? If this is the case, why did you start a new thread instead of adding your particulars to that existing thread? What happens when you revert your provisioning to allow BV to provision your device? Does the ringback still remain absent? What, if anything, is different between your configuration and BV's configuration of your device?

Wow, that's quite a mouthful!

1) I started a new thread because as you can tell by the title I thought this was related only to incoming cellphone calls, not everyone. Since more testing I've found out it's affecting every caller. Hence since then I've added my comment to that posting too.
2) Reverting to their provisioning changed nothing, same absence of tones.
3) Differences in the configuration are irrelevent given (2).

This is a BV problem, it's not a local network or local configuration problem. More to the point the OTHER original post was opened some weeks ago and it's not clear that those folks are fixed yet either. Mine has been like this at least a week that I know about, it could have been longer without me knowing.

[datarax]

Maybe a couple of people that get ring back tones and a couple that don't could post the first 6 digits of their phone number so we can see who the carrier is a narrow it down a bit. I'm curious to know whose system BV is having trouble interfacing with. My guess it's those session progress packets. Don't worry about mberlant's rant. He has a special place in his heat for BV or is that his pocket?

[solarisdreams]

With telesip I get similar behavior although no consistent. I usually get 1 solid ringback tone, sometimes 1.5 or 2 but then silence. Gene at Telesip has been quite helpful trying different things with me but no luck yet. It sounds like it is a carrier problem and not an Asterisk@Home/Asterisk issue as I have no problems with Gizmo/SipPhone. Also, this is a new problem...I've been using Telesip for about 2 weeks with no problems with ringback until now...

I may have to switch to a different provider if I can't get this fixed. Unfortunate since Telesip provides good prices and their people are friendly. ARGH. :x

[cpharvey]

Well my first six are 703-276 and it started working again yesterday so that was 8 days from when I noticed and reported the problem to fix. I know it doesn't seem significant but there's two problems.

1) the phone is essentially not working because people call and don't realize they are connected so they hang up.
2) that's 8 days with absolutely no information on status or ETF. Tier II resolution transparency is definitely something BV needs to work on.

Perhaps they should focus on their processes rather than all these new 'whoopie' features they are supposed to be releasing.

[datarax]

Originally Posted by cpharvey

Well my first six are 703-276 and it started working again yesterday so that was 8 days from when I noticed and reported the problem to fix. I know it doesn't seem significant but there's two problems.

1) the phone is essentially not working because people call and don't realize they are connected so they hang up.
2) that's 8 days with absolutely no information on status or ETF. Tier II resolution transparency is definitely something BV needs to work on.

Perhaps they should focus on their processes rather than all these new 'whoopie' features they are supposed to be releasing.

Your number appears as a Virginia Verizon number. Did you port it to BV? If so I wonder how we can tell which switch is handling it since the number doesn't reveal it. My guess is Global Crossing.

[cpharvey]

If it's being handled by the same switch the previous temporary number was assigned to then it's out in Herndon and it was someone other than GC, but I now don't remember who.

If however when they took over the number they moved it to another switch then I really have no clue who's handling it.

And yes it was a Verizon number before.