[sipuravoipuser]

Two days ago I set BV a message regarding my non-functioning voice messaging. I included account phone number and account number in the message header. They still have not answered my email. Their service is non-existant, it stinks. End of rant.

[daryll]

I think everyone would agree with you. I have never gotten a response to an email.

I've given up sending them email and just call to talk to tech support. The on-hold time has gotten much better lately. My last call was well under five minutes.

I don't quite get it. Answering email has got to be faster and cheaper for them than talking to a human. Yet they don't do it which forces you to call them.

I keep hearing the tech's mentioning a ticket system. Maybe they've finally got one in house. Now they need to have it send messages to the users as well.