[rhoadesma]

I have been with Broadvoice for 3 months. At first my service was great.
Since then my service slowly degraded. Now about 2 out of 5 calls I end up calling the person back on my cell phone. Speaking with broadvoice support has been a real joke. I even have a email address to high level support. The bottom line... they don't seem to know what they are doing. They keep blaming it on my internet provider. I have friend which has a different ISP which has been complaining about the same thing.

Well today I went out and purchased a Vonage startup kit. I'll see how that work out. I am guessing it is going to work a lot better.

Its farewell to BroadVoice. I would use their service if it worked!!!

[slicemaster101]

Think what you want man, nobody is stopping you.

[ethernet]

today I went out and purchased a Vonage startup kit.
Its farewell to BroadVoice.

No VOIP provider is 100% outage-proof as has been mentioned kazillion times before on this forum.
On top of this, Vonage reportedly is having some issues right now, too (because of termination points common with BV).

Bottom line is, your very idea of "this provider X is a real joke because it had an outage, so I'll go and post 'X gives bad service' and switch to provider Y" is erroneous.

Vonage, Voicepulse, Voicewing, Lingo, Sipphone or ANY other residential VOIP provider are not members of the pantheon who's network is protected by the magic spell and bears a Zeus seal. Just like Broadvoice, they might experience a major outage during the course of any given year. And from what I hear from users that have been on BV longer than me, this is first and only outage during the last three quarters.

[giasone]

Originally Posted by ethernet

On top of this, Vonage reportedly is having some issues right now, too (because of termination points common with BV).

Although the Vonage forum probably only represents a small fraction of the Vonage community, I have not seen one complaint on that forum about an outage over the last week (although I don't watch closely so it may have passed me by).

Disclaimer: I still prefer BV to Vonage because when it works right, it lets me do so much more at a better price.

[craig]

Maybe someone deleted the posts with complaints about service being down on their forum

[cosmojr]

Originally Posted by ethernet

No VOIP provider is 100% outage-proof as has been mentioned kazillion times before on this forum.
On top of this, Vonage reportedly is having some issues right now, too (because of termination points common with BV).

Bottom line is, your very idea of "this provider X is a real joke because it had an outage, so I'll go and post 'X gives bad service' and switch to provider Y" is erroneous.

Vonage, Voicepulse, Voicewing, Lingo, Sipphone or ANY other residential VOIP provider are not members of the pantheon who's network is protected by the magic spell and bears a Zeus seal. Just like Broadvoice, they might experience a major outage during the course of any given year. And from what I hear from users that have been on BV longer than me, this is first and only outage during the last three quarters.

I'm very happy to read your post. It eases me a great deal. I really did not want to search for another carrier... that's why I did all the research I did in the first place (determining that BV was the most consistent, highes quality VoIP provider). It is hard to be patient, especially when your business/credibility depends on your phone service. The one concern that I have is whether things will go back to the way were before the problems that began last Monday. I got emails stating that my account was fully functional, and back to normal, but it isn't. My feeling is that they're still working on things, but with this email, I'm kind of worried. I can't get anything solid from customer support. Does anyone know where things stand???

[ethernet]

determining that BV was the most consistent, highes quality VoIP provider

This outage excluded, Broadvoice does provide extremely high-quality service, but I can't argue that it is THE MOST consistent provider. I simply do not have enough experience with other providers to back up such a claim. So I didn't state BV is the absolute best out there, although I personally like it better that anybody else I've tried.

It is hard to be patient, especially when your business/credibility depends on your phone service.

As it has been pointed out many, many times before on this forum, do not ever put anything mission-critical on single VOIP. Make sure you have at least one alternative VOIP provider for fallback in case of an outage. Preferrably a stripped-down PSTN service to provide a a failsafe scenario. Maybe a cellphone as an alternative, too (NEXTEL with it's Nationwide Free Incoming is a great option to switch your high-volume incoming load onto)

I got emails stating that my account was fully functional, and back to normal, but it isn't.

Other users have reproted that phenomena on this forum. The "account restored" email is sent by Broadvoice
whenever a successful charge is finally made to your credit card on file after a prolonged period of denied authorizations. After which you get the email notifying you that service has been restored and restrictions are lifted from your outgoing calling. So here's what I think is happening - Broadvoice is updating some components of it's Account Protal. Login denials, frozen account logs and sporadic irrelevant emails observed over that last couple of days are the side effects of that activity.

I can't get anything solid from customer support.

In fact, 611 results in fast busy right now past the auto attendant prompt, either from the outside PSTN or in-network (as well as from FWD **282 978 418 7300). I wanted to call them because I experience a weird problem - everything works except for calls to my home state. I can call New York, Russia, Switzerland, UK, toll-free numbers, but I get dead air whenever I attempt anything in California. And, as far as I know, the problem is only with the incoming calls right now. I don't have a DID problem, I have a California-only outage which is kind of strange to me.

Does anyone know where things stand???

Keep checking the status post made sticky on the top of the forum index.
I would speculate Broadvoice is currently giving GBLX some *ss-whipping and is probably in the process to not only restoring service, but also putting a couple of additional defence mechanisms in place.

[aDub]

I'm having the same issues as everyone else who has posted. Some incoming is working, outbound is not. I have received a few emails from CS. The latest of which said in part:

"We apologize but we are experiencing sporadic outgoing and 800 number issues on some of our numbers as a result of problems with one of our [carriers]. Our engineers are diligently working with the engineers of that carrier to resolve this issue.

We are hoping they get to the bottom of this and resolve it as soon as possible. You can see the status of our service in your account portal. As you can imagine our call and e-mail volume has quadrupled and we are working very hard to be as responsive as possible."

Unlike some other posters here, I've had no trouble reaching CS during my time with BV, and have found them to be helpful and polite. However, BV does seem to have been caught off guard here and the time it